Inside Sales & Customer Success Specialist
- Role
- Sales
- Experience
- Mid
- Employment
- Contract
Open to Anywhere in LATAM & Europe · UTC-5…UTC+0. Set where you work from to check your eligibility.
No BS summary
Sales and Customer Success Specialist for a US-based e-commerce company selling home water filtration systems. Role is 70% sales (inbound leads, closing, upsell/cross-sell) and 30% customer support. Requires 3+ years of sales experience, fluent American English, and CRM experience (Zoho preferred). Must be comfortable with inbound/outbound calls and working independently to meet KPIs.
Core skills
Required skills
Optional skills
Required languages
REMOTE | E-COMMERCE | INSIDE SALES & SUPPORT | US TIMEZONE (EST)
ABOUT THE OPPORTUNITY
Our client is an e-commerce company specializing in home water filtration systems in the US market. They are expanding their remote international team and looking for an Inside Sales & Customer Success Specialist.
This is a hybrid role combining sales ownership with customer support execution. The role structure is approximately 70% Sales and 30% Customer Support. The ideal candidate should have a strong sales mindset, experience with inbound and outbound communication, and confidence in closing deals independently.
WHY THIS ROLE IS UNIQUE:
- High Ownership: Handle warm inbound leads and drive revenue without cold spamming.
- Direct Impact: Build long-term customer relationships and directly influence customer lifetime value.
- Uncapped Earnings: High commission percentages tied directly to clear sales targets.
- Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions.
WHAT YOU WILL BE DOING:
Sales & Revenue Generation
- Convert inbound inquiries into completed purchases through structured conversations.
- Conduct sales discussions focused on closing and objection handling.
- Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients.
- Execute upsell and cross-sell opportunities (upgrading systems and replacement filters).
- Conduct targeted outbound outreach to warm leads.
- Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM.
Customer Support & Operations
- Respond to customer inquiries via phone, email, and live chat with high responsiveness.
- Process orders, refunds, replacements, and provide product consultations.
- Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues.
- Provide comprehensive pre-sale and post-sale support.
Operations & Reporting
- Report daily on sales activity, conversion performance, and customer feedback.
- Maintain proper CRM tagging, segmentation, and interaction logging.
- Coordinate with internal CS, CRM, and marketing teams to optimize the sales funnel.
WHAT COMPANY LOOKING FOR:
- 3+ years of proven experience in sales, revenue generation, and deal closing.
- Fluent American English (spoken and written) - this is a strict requirement with zero exceptions.
- Solid experience working with CRMs (Zoho CRM is highly preferred).
- High comfort level with both inbound and outbound sales calls.
- Strong objection handling, pricing discussion, and negotiation skills.
- Ability to work independently and consistently meet structured KPIs.
NICE TO HAVE:
- Experience in E-commerce (Shopify/Amazon ecosystems) or B2B sales.
- Familiarity with logistics and fulfillment platforms such as ShipStation.
- Experience with physical product sales (home improvement, appliances, etc.).
PRODUCTS & MARKET CONTEXT:
- Products: Whole house water filtration systems, replacement filters, faucets, and components.
- Target Market: Primarily B2C, with an expanding B2B segment (plumbers, installers, resellers).
- Average Deal Sizes: $80–$300 for replacements/filters; $300–$600+ for full systems.
- Repeat Customer LTV: $1,200+.
LOCATION & CONDITIONS
📍 Location: 100% Remote (Global, with a focus on LatAm, Europe).
🕒 Schedule: Monday – Friday, 8:00 AM – 6:00 PM EST (Fixed schedule).
💼 Contract Type: Contractor.
What you'll do
- Convert inbound inquiries into completed purchases through structured conversations.
- Conduct sales discussions focused on closing and objection handling.
- Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients.
- Execute upsell and cross-sell opportunities (upgrading systems and replacement filters).
- Conduct targeted outbound outreach to warm leads.
- Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM.
- Respond to customer inquiries via phone, email, and live chat with high responsiveness.
- Process orders, refunds, replacements, and provide product consultations.
- Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues.
- Provide comprehensive pre-sale and post-sale support.
- Report daily on sales activity, conversion performance, and customer feedback.
- Maintain proper CRM tagging, segmentation, and interaction logging.
- Coordinate with internal CS, CRM, and marketing teams to optimize the sales funnel.
What they require
- 3+ years of proven experience in sales, revenue generation, and deal closing.
- Fluent American English (spoken and written) - this is a strict requirement with zero exceptions.
- Solid experience working with CRMs (Zoho CRM is highly preferred).
- High comfort level with both inbound and outbound sales calls.
- Strong objection handling, pricing discussion, and negotiation skills.
- Ability to work independently and consistently meet structured KPIs.
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