Inbound Sales & Customer Service Representative - (Home Services)

Inbound Sales & Customer Service Representative (Home Services) – Remote | High-Volume Calls | Appointment Booking Position Type: Full-Time, Remote Working Hours: U.S. Hours (Evenings + Weekend Rotation Required) About the Role We’re hiring an Inbound Sales & Customer Service Representative to handle high-volume inbound calls, assist customers with plumbing needs, and convert conversations into booked service appointments and memberships . This is a sales-driven customer service role — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward action. If you’re comfortable on the phone, enjoy helping people, and want to build real inbound sales skills , this role is built for you. What You’ll Own Inbound Calls & Sales Conversations Handle high-volume inbound calls with confidence and professionalism Understand customer needs and recommend the right service Guide conversations toward booked appointments using proven scripts Build trust quickly and maintain a calm, solution-focused tone Scheduling, Sales & Upselling Book service appointments accurately and efficiently Introduce and explain membership plans (Pipeline Club) Identify upsell opportunities without hurting customer experience Balance service + sales in every interaction CRM & Systems Management Log calls, bookings, and notes accurately in CRM systems Follow structured scripts, workflows, and SOPs Maintain clean and complete customer records Customer Experience & Retention Handle objections and concerns with confidence De-escalate frustrated customers professionally Deliver a consistent, high-quality customer experience Team Collaboration Work closely with dispatch and operations teams Coordinate with offshore team members for smooth service delivery Share feedback to improve scripts, tools, and workflows What Success Looks Like High call-to-booking conversion rates Consistent appointment scheduling accuracy Strong membership (Pipeline Club) conversions Positive customer feedback and satisfaction Clean, reliable CRM documentation What Makes You a Strong Fit Confident on the phone — you don’t hesitate to lead conversations Naturally persuasive but still customer-first Comfortable working toward clear sales targets Organized and detail-oriented Coachable and open to feedback Thrive in fast-paced, call-heavy environments Requirements (Must-Have) Experience Experience in: Inbound sales Call center sales Customer service with conversion targets Core Skills Proven ability to convert inbound calls into bookings Strong objection handling and upselling ability Clear, professional English communication Experience using CRM or call management tools Nice to Have Experience in home services (plumbing, HVAC, electrical) Familiarity with field service tools like: ServiceTitan Experience in high-volume call environments Membership or subscription sales experience What a Typical Day Looks Like Handle inbound customer calls during your shift Understand customer problems and recommend solutions Book appointments and present membership options Log all interactions in CRM Follow structured call flows and improve performance daily In short: You turn inbound calls into revenue + satisfied customers . Performance Metrics (KPIs) Call-to-booking conversion rate Membership (Pipeline Club) close rate CRM accuracy and completeness Call quality and customer satisfaction Consistency across shifts and call volume Why This Role Stands Out Clear scripts, systems, and training (you’re not guessing) Strong coaching and performance support Direct impact on revenue (not just support work) Opportunity to grow into: Sales roles Team lead positions Operations roles Interview Process Initial Screening Call Interview with Pavago Recruiter Client Interview Offer & Onboarding Apply Now If you can handle inbound calls, build trust fast, and confidently guide customers to a decision , this role gives you a clear path to grow in sales + customer experience . Apply now and turn conversations into results.