Inbound - Customer Service Rep - Car Dealership

We’re looking for a full-time Service Call Center Representative to support a high-volume car dealership by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a remote position that follows a US Eastern Time schedule . This role is fast-paced, repetitive, and requires high-volume outbound calling (175+ calls per day) —so be ready to stay focused, follow scripts, and grind through a structured call list daily. If you’re looking for excitement, this isn’t it —but if you’re hardworking, reliable, and comfortable with a repetitive, structured workflow , this job could be a great fit. Key Responsibilities: Make 175+ outbound calls per day to customers regarding upcoming or overdue vehicle service. Leave voicemails and send follow-up texts and emails to ensure customer engagement. Use dealership software to schedule service appointments when customers respond. Follow structured daily call campaigns , including service reminders, state inspections, and promotional offers. Accurately track and log all customer interactions in internal systems. Maintain professional and clear communication throughout all interactions. What You Need to Succeed: Fluent, clear English with a neutral or US-friendly accent. (Your English must be perfect.) Previous call center experience is highly preferred. Comfortable making repetitive, high-volume outbound calls. Tech-savvy and able to quickly learn new software. Ability to follow scripts and handle basic customer questions after training. Reliable internet connection, headset, and a quiet work environment. Availability to work full-time, Monday–Friday, US Eastern Time hours. Nice to Have (But Not Required): Experience working with a car dealership or vehicle service-related role.(High chance in landing this role) Familiarity with CRM or power dialer tools like Aircall, Podio, GoTo, etc. This job requires discipline, consistency, and focus Why Join Us? Fully remote role with flexible working hours. Competitive compensation and room for professional growth. How to Apply Record a 1–2 minute Loom video introducing yourself and explaining your relevant experience Attach your resume and portfolio (if applicable).