Inbound Call Center Agent
- Role
- Support
- Experience
- Entry level
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Inbound customer service role handling inbound interactions for major brands. Must be a U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI), authorized to work in the United States, 18+ with a high school diploma or GED.
Optional languages
Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.
Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.
As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.
We are hiring service-focused individuals to join our team as Customer Service Agents . In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
High school diploma or GED
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Preferred:
Prior call center or customer service experience
Bilingual (Spanish/English) preferred but not required
Familiarity with phone-based or computer-based support environments
Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off and optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement pathways into support, QA, and leadership roles
All applicant information is kept confidential under EEO guidelines
Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
What you'll do
- Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
- Use guided systems and resources to deliver high-quality customer care.
- Maintain professionalism, accuracy, and brand alignment in customer interactions.
- Navigate computer applications and web-based tools to resolve inquiries.
- Follow client-specific processes and meet performance expectations.
What they require
- High school diploma or GED
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
- Ability to follow detailed processes and meet performance expectations
Benefits
- Paid training following successful client certification
- W2 employment structure with payroll, protections, and stability
- Paid time off
- Optional supplemental insurance (Aflac)
- Access to performance-based incentives
Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.