Implementation Engineer - Fraud Protection

About Group-IB Founded in 2003 and headquartered in Singapore, Group-IB is a leading developer of cybersecurity technologies for investigating, preventing, and combating digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations. Our Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, Asia-Pacific, and recently, we opened a new one in LATAM to help us analyze and quickly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities. Each of us can help make the world a safer place. If fighting the bad guys is in your DNA, join us! The role: With the expansion of our business to Brazil, we are looking for an Implementation Engineer for Fraud Protection who will be at the frontline of fraud prevention, helping organizations protect themselves against financial fraud, account takeovers and malicious bot activity. Every successful deployment strengthens the security posture of banks, fintech companies, e-commerce platforms and enterprises worldwide. As an Implementation Engineer, you will be working with industry-leading AI-driven fraud detection, behavioral analytics and real-time threat monitoring systems, staying ahead of cybercriminals and fraudsters. Tasks to solve: Serve as the primary subject matter expert (SME) for fraud protection solutions throughout the sales cycle. Conduct product demonstrations, proof of concepts (POCs), and workshops to showcase fraud detection and prevention capabilities. Oversee and coordinate pre-sales activities, ensuring seamless execution and alignment with customer objectives. Assess customer needs, fraud risks, and regulatory requirements to recommend optimal fraud prevention strategies. Develop comprehensive project documentation to ensure alignment with project requirements. Work with customers to design and refine solution implementation architecture, ensuring alignment with their technical and business needs. Prepare and present technical proposals, RFP responses, and compliance documentation. Gather customer feedback and relay insights to product teams to enhance solution offerings. Deliver seminars and training sessions on product capabilities, industry best practices, and implementation strategies. Represent the company at marketing events, including exhibitions, podcasts, webinars, and public speaking engagements. Assist clients during POCs by defining success criteria, overseeing solution installation, and coordinating technical tasks such as integration, deployment, testing, and configuration. Assist clients during solution delivery with the installation and configuration of Group-IB solutions at the customer's site or remotely. Providing technical support throughout all project phases, including installation, post-sales integrations, and ongoing support. Qualifications: Bachelor’s degree in computer science, information technology, engineering, or a related field. 3–5 years in Pre-Sales/Consultant positions. Experience with web technologies (JavaScript, APIs, SDKs). Strong understanding of HTTP, TLS and RESTful services. Knowledge of SQL, NoSQL databases, and log analysis tools. Strong troubleshooting and debugging skills for resolving issues efficiently. Experience in client interactions, requirements gathering, and solution design. Have excellent communication and interpersonal skills. Be able to collaborate with teams while being self-directed to solve problems. Conducting research into the industry, including competitor research. Fluency in English and Portuguese – Spanish is a plus. Additional requirements: Experience working remotely and independently. Hands-on experience with anti-fraud or cybersecurity solutions. Understanding of fraud attack vectors. Previous experience with the banking/fintech industry is highly desirable. Ability to analyze system performance, identify bottlenecks, and recommend optimizations. Understanding of business processes and banking/fintech industry-specific challenges. Ability to quickly learn new tools, frameworks, and best practices. Ability to work under pressure and manage multiple client requests. Understanding of network protocols & security best practices (nice to have!) Knowledge of SQL, NoSQL databases, and log analysis tools (nice to have!) Why choose Group-IB: Your happiness is important to us: We want every single team member to be happy. Continuing professional development: At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area at Group-IB. A team with extensive international expertise: Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company. Globally recognized technologies: Group-IB's offices are located in seven countries, and our products and services are sold in 60 countries. What’s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients. A culture created by each of us: Group-IB’s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee. Economic stability: Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies. What else you should know: Flexible schedule: Group-IB does not have fixed working hours. You choose your own schedule. Certificates and training courses: Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones that would be a source of pride for experts in forensics, penetration testing, and reverse engineering worldwide. We have an incentive program that helps employees achieve certifications at the company's expense. Challenges: A wide selection of GIB programs helps you improve soft skills, gain new competencies, and receive monetary rewards. The initiative is rewarded: At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.