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DigitalGenius

Implementation Engineer

RemoteRomania, Poland, Croatia +1 more only· UTC+0…UTC+1
Published
Experience
Mid
Employment
Full-time
Salary not disclosed
Check eligibility

Open to RO, PL, HR, GB only · UTC+0…UTC+1. Set where you work from to check your eligibility.

No BS summary

Technical engineer needed to implement AI solutions for e-commerce clients. Requires 2+ years in technical implementation/solutions engineering, strong API/integration skills, and coding in Node.js/Python. Must be EU-based and align with UK business hours.

Core skills

APIsNode.jsPython

Required skills

JSONwebhookssystem integrations

Optional skills

e-commerceAI industrycustomer service platformshelpdesk systems

Required languages

English

What you'll do

  • Building and configuring automation flows within the DigitalGenius platform to deliver the client's first live use case.
  • Fine-tuning AI behaviour and logic based on real customer interactions and feedback during the implementation window.
  • Integrating DG's platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks.
  • Collaborating with customers to understand their requirements and tailor our solutions to match their business needs.
  • Conducting training sessions and workshops to empower customers to utilize our solutions effectively.
  • Monitoring implementation progress and ensuring the timely delivery of projects.
  • Identifying and troubleshooting any technical issues that may arise during the implementation phase.
  • Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.

What they require

  • 2+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
  • Strong understanding of APIs, JSON, webhooks and system integrations.
  • Coding experience in Node.js and Python.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
  • Proven experience in managing multiple projects simultaneously while meeting deadlines.
  • Preferred: Experience in the e-commerce or AI industry.
  • Familiarity with customer service platforms and helpdesk systems.

Benefits

  • Fully remote with all-access to workspace of your choice
  • Competitive Salary & Equity Package
  • Generous Vacation Policy (25 Days)
  • Birthday Off (in addition to Vacation Policy)
  • Monthly Lifestyle Wallet

DigitalGenius

DigitalGenius builds an e-commerce chatbot using conversational AI and deep integrations to resolve customer issues end-to-end, including carrier problems, investigations, return labels, refunds, and replacements.

E Commerce
Salary not disclosed