Implementation Consultant I - US Remote

What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! The Implementation Consultant I is a key member of the Implementation team, contributing to the successful delivery of complex, large‑scale enterprise deployments of the PerfectServe platform. In this role, the consultant works within diverse health systems—including multi‑hospital networks and enterprise physician groups—to support full‑cycle implementation activities. This position is designed for consultants who are ready to expand their project ownership, take the lead on defined workstreams within major deployments, and gain expertise across multiple product platforms based on project needs. Flexibility, adaptability, and a growth mindset are essential as this role evolves toward greater technical depth and project leadership responsibility. Key Responsibilities: Enterprise Deployment & Project Leadership Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals. Coordinate with cross-functional teams to ensure smooth execution across complex environments. Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas. Client Engagement & Workflow Consulting Provide workflow consulting for physician, clinical, and operational teams. Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established Provide consultation support to physicians with call workflow configuration into the PerfectServe system Develop training programs tailored to large health system audiences. Educate new clinical users at the hospital pre and post go-live Technical Execution & Integration Configure advanced workflows within complex multi-facility systems. Work with third party systems to integrate solutions into the PerfectServe system. Conduct testing across devices, platforms, and integrated technologies. Cross-Platform Training & Skill Development Become trained across multiple PerfectServe platforms based on project needs. Rapidly acquire new product knowledge for enterprise implementations. Any other duties as needed to effectively perform the position Essential Qualifications: Bachelor’s degree required, engineering or IT related discipline is ideal but not required Prior work experience in a customer facing or other service roles Excellent verbal and written communications skills Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively. Embraces change and has a genuine curiosity for healthcare Ability to work closely with peers and team members in a collaborative manner Must travel up to 30 - 50% of the time Environment, Physical & Other Requirements: This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 25 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, and operate equipment. PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. We offer a salary range of $60,000-75,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. Benefits: Remote first work environment Health, Dental, Vision, Life and Disability Insurance options available day one. 401K - with match and immediately vested. 17 company holidays, 2 floating holidays plus competitive paid time off policy Internal Advancement Opportunities PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.