Implementation Consultant - Grants and Scholarships Focus

****About Foundant:**

At Foundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.

We’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.

****Where You’ll Work:**

• As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.
• With office locations in Bozeman, MT, Toronto, Canada, and Dublin, Ireland, you'll be part of a globally connected team. Whether you're working remotely or from one of our office locations, you'll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

****What** ****You’ll** ****Do:**

As a Foundant Implementation Consultant (IC), you are a key team member in the Client Delivery team responsible for driving the successful implementation of Foundant software products for new clients. The IC is responsible for leading, training, and consulting with clients to achieve a successful delivery ensuring alignment with the client’s objectives, obtainment of ROI, and overall business value. Implementation Consultants establish and maintain a positive client experience during the implementation process through the active demonstration of Foundant’s vision, core values, and brand.

Key Objectives:

• Directly support the successful end-to-end implementation of Foundant software solutions to new clients through effective teamwork, collaboration, and client engagement.
• Develop and maintain expert knowledge of Foundant software products.
• Provide clients with guidance on nonprofit sector practices.
• Support fellow Delivery team members internally to help drive implementations forward, share best practices, solve for unique client workflows and cover team member work as needed.
• Train a partial load portfolio of new clients on how to utilize Foundant software products.
• Assist new clients in the configuration of their Foundant software products ensuring the most efficient business process workflows are implemented to provide the greatest business value to the new client.
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.
• Follow up on tasks and projects arising from client interactions.
• Use software and project management tools to work efficiently, promptly and completely to document and share essential information with colleagues and the business, track time logs and update implementation project progress.
• Provide clients with guidance on best practices on how to use Foundant’s solutions to support their grant and scholarship cycle workflows.
• Engage in the philanthropic and/or SaaS sectors to stay up-to date with emerging trends and critical needs of Foundant clients.
• Work with clients and Data Migration Specialists to assess any custom data migration requirements, possibilities, and limitations related to the client’s grant or scholarship workflows.
• Execute on identified areas for implementation program optimization.
• Responsible for implementation of a full load portfolio of standard, and some advanced-level and integrated client implementations, including large strategic accounts, UK-based and Universal Application.
• Responsible for Data, Design and Discovery (DDD) work prior to start of implementation training for standard-level complexity clients, where appropriate.
• Voice-of-the-Client (VOC) advocate, providing Subject Matter Expert (SME) direct consultation to the product team for feature changes and new feature rollouts
• Assist with the development and execution of any Client campaigns (system changes, new feature rollouts, internal feature and enhancement training, etc.)
• Directly contribute to the onboarding, mentorship, and training of new team members.
• Contribute to GLM/SLM Delivery departmental projects that may fall outside scope of regular duties
• Contribute to cross departmental priorities that support client success, including but not limited to:
• • Education and marketing activities such as conducting educational webinars and group training sessions.
  • Conference attendance, Regional Trainings, Summit, User Groups.
  • Collaboration with Foundant’s Product Education team to ensure materials support ease of use by new clients of the Foundant software and excellent client experience.

****What** ****You’ll** ****Need:**

• Familiarity with nonprofit relationships, preferably as an active participant from both the grant-making and grant-seeking sides during your career, with an understanding of how both sides can work together to achieve desired outcomes.
• Thorough knowledge of strategies and best practices used by the philanthropic sector. Direct experience with community foundations and/or education is preferred.
• At least 3 years experience in philanthropy (grantmaking, scholarship making, fund accounting, or donor relations) OR client and/or customer service in a SaaS company and/or related industry.
• Ability to identify and adjust training to client learning styles.
• Strong technical aptitude and ability to learn software programs and analyze data.
• Exceptional client satisfaction driven approach.
• Keen attention to detail for accuracy to deliver on internal and external customer requirements.
• Excellent verbal and written communication skills to effectively communicate with internal and external stakeholders.
• Excellent time management skills to handle multiple, concurrent tasks and deadlines.
• Experience with embracing change in a high-growth environment.
• Ability to travel occasionally (approximately 10%).
• Demonstrated experience with Microsoft Excel.
• Bachelor’s degree in related field preferred.

****What** ****You’ll** ****Bring to our Team Dynamics:**·

• Adaptive Achievement: Handles time pressure and diverse demands with poise, skillfully balancing short-term tasks with long term projects.
• Productive Collaboration: Engages in collaborative problem solving, effectively sourcing and utilizing cross-team expertise to overcome shared challenges and identify solutions.
• Service Orientation: Develops deep client connections by understanding and empathizing with their perspectives and needs, while being able to remain professional and composed during challenging conversations.
• Business Insight: Builds a deepening understanding of the business’ interconnected systems and processes, identifying and sharing opportunities to increase efficiencies.
• Active Learning: Demonstrates advanced technical expertise, sharing knowledge and developmental feedback with colleagues to boost teamwork and drive business outcomes.

****Why You’ll Love Working at Foundant:**

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success.
• We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.