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Irth Solutions

Implementation Consultant

RemoteUnited States, Canada only· UTC-5…UTC-4
Published
Experience
Mid
Employment
Full-time
$110k/yr
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Open to US, CA only · UTC-5…UTC-4. Set where you work from to check your eligibility.

No BS summary

SaaS Implementation Consultant needed to partner with clients, understand their business processes, and configure/implement Irth software solutions. Requires strong analytical, organizational, and client-facing skills, with a minimum of 3 years of relevant experience. Must be able to work during U.S. Eastern Time business hours.

Required skills

software development practicessoftware development processessoftware development procedures

Required languages

English

What you'll do

  • Meet with clients following the sale of software solutions to gather the information and data required for implementation and customization.
  • Facilitate business requirements sessions to understand client objectives, evaluate priorities, determine feasibility, and recommend optimal solutions.
  • Analyze clients' current-state ("as-is") business processes and translate them into future-state ("to-be") processes within Irth's products.
  • Identify process gaps, configuration needs, and opportunities for product enhancements.
  • Build and maintain strong relationships with clients throughout all phases of implementation.
  • Serve as the primary Subject Matter Expert (SME) for assigned projects.
  • Lead the end-to-end implementation of Irth software solutions, ensuring projects are delivered on time and within budget.
  • Customize and configure software systems according to client requirements and specifications.
  • Guide clients through system configuration using a Train-the-Trainer approach to develop internal client-side software subject matter experts.
  • Demonstrate system functionality and provide guidance on product capabilities, workflows, and implementation-related questions.
  • Troubleshoot implementation issues and coordinate with internal technical teams to resolve problems efficiently.
  • Ensure implemented solutions meet applicable business, product, and regulatory requirements.
  • Partner with Project Managers to plan, organize, execute, and monitor multiple implementation initiatives.
  • Participate in regular project meetings, status reporting, and stakeholder communications.
  • Track project progress, milestones, risks, issues, and deliverables using company systems.
  • Maintain accurate project status information and time-entry records.
  • Proactively identify project risks and dependencies and develop appropriate mitigation strategies.
  • Support overall customer satisfaction and successful project delivery.
  • Coordinate client enhancement requests with internal Irth product and development teams.
  • Establish development timelines and ETAs for planned enhancements and communicate updates to impacted stakeholders.
  • Manage stakeholder expectations when timelines or priorities change, including communicating the rationale for ETA adjustments.
  • Work closely with development teams to ensure business requirements and user stories are accurately reflected in technical designs and development sprints.
  • Participate in product and business process analysis to ensure proposed enhancements align with overall product strategy.
  • Evaluate solutions to ensure enhancements expand product capabilities without creating conflicts with existing functionality or product direction.
  • Document business and system requirements through Statements of Work (SOWs), process-flow diagrams, wireframes, flowcharts, and configuration documentation.
  • Support detailed system and business process analysis.
  • Coordinate User Acceptance Testing (UAT), including test preparation, execution, issue tracking, and client sign-off.
  • Review product content and configurations for accuracy, completeness, and alignment with business intent.
  • Maintain accurate and up-to-date project and implementation documentation.
  • Provide ongoing implementation support and guidance to ensure clients successfully adopt the software solution.
  • Monitor client needs and identify opportunities for process improvements and enhanced product utilization.
  • Maintain consistent communication with clients and internal technical teams throughout implementation and post-implementation activities.
  • Take a proactive approach to identifying and resolving client, product, and implementation challenges.
  • Perform other duties as assigned by an appropriate administrator or their representative.

What they require

  • Strong independent decision-making, organizational, planning, and problem-solving skills.
  • Strong technical acumen and a solid understanding of software development practices, processes, and procedures.
  • Ability to identify opportunities for process, product, and operational improvement.
  • Self-starter with demonstrated commercial awareness and business acumen.
  • Excellent written and verbal communication skills.
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Ability to clearly define and communicate technical changes and requirements to development and technical teams.
  • Minimum of 3 years of relevant professional experience , or 5–7 years of relevant experience in lieu of a degree .
  • Demonstrated experience working directly with customers in software implementation or delivery roles.
  • Ability to quickly learn new concepts, technologies, and software products and translate them into effective customer solutions.
  • Ability to build, motivate, and maintain effective working relationships with clients, internal teams, and cross-functional stakeholders.
  • Ability to apply professional experience and sound judgment to plan, prioritize, and accomplish project goals.
  • Ability to work during U.S. Eastern Time business hours on a daily basis .
  • Bachelor's or master's degree in computer science , Software Engineering, Information Technology, or a related field .
  • Equivalent professional experience may be considered in lieu of a degree.

Benefits

  • Competitive salary with opportunities for professional growth.
  • Medical, dental, and vision insurance options.
  • 401(k) retirement plan with company matching.
  • Flexible Paid Time Off (PTO) policy plus company-paid holidays.
  • Life insurance and additional employee benefits.
  • Pet insurance options.
  • Employee discounts and perks programs .
  • One-time work-from-home stipend to help you create a comfortable and productive home office.
  • Team events and activities , including monthly company lunches, volunteer opportunities, and quarterly team gatherings.
  • A collaborative and supportive work environment where employees can contribute, grow, and make an impact.

Irth Solutions

Irth Solutions is a software product company building cutting-edge technology platforms that continuously set industry benchmarks. With a strong product culture, collaborative environment, and high growth potential, Irth offers an exciting opportunity to work on modern, enterprise-scale data platforms.

🇺🇸 United StatesSoftwareStartup
$110k/yr