Hungarian Speaking Player Support Specialist

About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for connecting elite talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, ensuring our clients maintain operational excellence while providing our candidates with unparalleled career opportunities. Job Overview We are currently recruiting for a Hungarian Speaking Player Support Specialist position in Bulgaria for a global leader in the gaming and esports industry. If you are a passionate gamer who excels at communication and problem-solving, this is your chance to join one of the most exciting Hungarian-speaking jobs in the Balkan region. Key Responsibilities Act as the first point of contact for gamers in Hungary, providing exceptional support via live chat, email, and ticket systems. Assist players with account security, payment inquiries, and technical troubleshooting within the gaming ecosystem. Stay updated on the latest esports titles, game updates, and community trends to provide knowledgeable, gamer-to-gamer support. Escalate complex technical issues to the relevant engineering or quality assurance teams to ensure rapid resolution. Maintain high levels of player satisfaction by upholding brand voice and industry-specific service standards. Contribute to the continuous improvement of the support knowledge base by identifying recurring player pain points. Collaborate with internal teams to participate in community engagement initiatives across the gaming landscape. Requirements Native or fluent Hungarian (spoken and written) is absolutely essential for this role. Valid EU passport is mandatory for all applicants interested in our jobs in Bulgaria. A genuine passion for gaming and an understanding of the esports industry ecosystem. Proven experience in a customer-facing role, preferably within a tech or gaming environment. Strong command of English for internal company communication and training purposes. Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment. Benefits What We Offer Competitive Monthly Salary Fully Paid Training Health Insurance Fully Paid Relocation Package (flight, transfer, hotel) included to ensure a seamless transition for your new life in Sofia. Monthly Performance Bonus for high-achieving professionals. Opportunity to build a career in the rapidly growing gaming industry. And Much More... Life in Bulgaria Sofia is a hidden gem for professionals seeking high-quality, affordable living with a vibrant cultural scene. As one of the most dynamic hubs for international business, Bulgaria offers a perfect balance between modern urban amenities and historic charm, supported by a mild climate and stunning natural landscapes. Choosing from our available jobs in Bulgaria means joining a thriving expatriate community and enjoying a high standard of living that is second to none. Relocating to Bulgaria is an adventure in itself, where you can explore diverse culinary experiences, bustling nightlife, and a welcoming local population. By securing this Hungarian Speaking Player Support Specialist position in Bulgaria, you will enjoy a significant boost to your professional profile while experiencing the unique lifestyle that Bulgaria has to offer. We are here to support your transition every step of the way. How to Apply If you are ready to kickstart your career in the gaming sector and explore these incredible Hungarian-speaking jobs, we encourage you to submit your application today. Please click "Apply Now" to share your profile with our recruitment team. We look forward to helping you launch your next professional chapter with Mercier Consultancy Group.