HR Operations Advisor (LTG) India, Remote

About Learning Technologies Group

Learning Technologies Group is a global portfolio of specialist businesses focused on learning technology, talent capability, digital learning, and workforce performance solutions.

Operating across multiple brands, countries, and delivery models, LTG combines software capability, consulting expertise, and managed services to help organisations improve performance, accelerate change, and unlock workforce potential.

As part of the wider Group structure, LTG operates with distinct commercial priorities and leadership requirements while aligning to broader enterprise governance and strategic direction.

Role Purpose

Provide operational HR advisory and employee lifecycle support across LTG's international operations, supporting managers and employees through operational HR delivery, employee relations support, organisational change activity, compliance coordination and manager guidance. The role partners closely with the HR Operations Advisor (North America) to provide consistent support across global employee populations, including shared support for LATAM employees.

Operating within an evolving HR operating model, the role helps ensure consistent, compliant, and efficient HR service delivery while supporting defined escalation pathways, operational governance standards, and effective collaboration across HR Operations, Payroll, HR Advisory, and wider shared services teams.

The role combines hands on HR operational delivery with first line HR advisory capability, supporting operational stability, employee experience, and organisational risk management across the LTG.

The role retains operational accountability for selected HR administrative and employee lifecycle activity, particularly where operational judgement, governance oversight, escalation management, or regional coordination is required.

Key Accountabilities

HR Operations & Employee Lifecycle Delivery

• Support delivery of HR operational services across the employee lifecycle
• Manage and coordinate onboarding, offboarding, contractual changes, employee documentation, and employee lifecycle administration, in particular when driven through internal change processes
• Support payroll impacting changes and ensure timely, accurate communication with Payroll and HR Operations teams
• Maintain accurate and compliant employee records, HR systems data, documentation, and case files

Manage leave cases, ensuring compliance with internal policies and legal requirements:

• Long term sickness and leave of absence
• Reasonable adjustments and phased return to work requirements
• Coordination of country specific absence & leave processes
• Statutory and company leave policies (e.g., parental, maternity, and sick leave)
• Return to work support
• Compliance tracking

Provide International benefits Co-ordination & administration support, to include:

• benefits administration and governance
• employee benefits queries
• vendor/broker coordination
• billing/reconciliation support where relevant
• co-ordination & escalation of complex benefits issues
• Provide operational support for HR systems, reporting, process tracking, and audit requirements
• Support operational continuity across HR Operations activity during periods of increased demand, escalation, or organisational change
• Assist in maintaining service standards, response timelines, and operational consistency across supported regions

First Line HR Advisory & Employee Relations Support

• Operate within established HR governance, escalation, and employee relations frameworks
• Provide first line HR guidance and operational employee relations support to managers and employees across the international population, providing additional support for North America where required
• Support Tier 1 employee relations matters and selected Tier 2 coordination activity in line with defined HR governance, escalation, and risk management frameworks

Support managers with employee matters including:

• absence management
• probation support
• wellbeing and welfare concerns
• performance support
• conduct matters
• flexible working requests
• policy guidance and interpretation
• Support employee relations processes through documentation preparation, meeting coordination, case tracking, note taking, and process administration
• Assist with investigation coordination and level 1 & 2 employee relations activity within defined governance frameworks
• Escalate complex, sensitive, high risk, or cross border matters appropriately in line with ER tiering and escalation expectations
• Support consistent and professional employee experience through responsive communication and pragmatic operational support

Governance, Compliance & Operational Consistency

• Operate within established HR governance, escalation, and employee relations frameworks

Support the embedding of operational governance disciplines including:

• ER tiering
• escalation management
• documentation standards
• case tracking
• process consistency
• Maintain operational discipline across employee relations and HR administration activity
• Support audit readiness and compliance documentation requirements

Contribute to the development, maintenance, and improvement of:

• SOPs
• templates
• process guidance
• operational documentation
• Monitor operational issues, identify process gaps, and escalate operational risks appropriately
• Support governance reporting, tracker management, and operational visibility requirements

HR Operations & Advisory Integration

• Act as a key operational link between HR Operations and HR Advisory delivery across LTG's international employee populations, whilst supporting broader LTG employee populations where required.
• Support effective hand offs between HR Operations, Payroll, HR Advisory, HRIS, and business stakeholders
• Assist in improving operational alignment, communication, and service consistency across the HR function
• Support implementation of evolving HR operating model requirements and service delivery frameworks
• Contribute to continuous improvement activity, process harmonisation, and operational maturity initiatives
• Support knowledge sharing and operational consistency across regional and shared services teams

Organisational Change & Operational Support

• Support organisational change activity including restructures, consultation coordination, workforce changes, and operational transformation initiatives
• Assist with preparation of employee communications, supporting documentation, organisational updates, and process tracking activity
• Coordinate operational aspects of change activity in partnership with HR Advisory, HR Operations, Payroll, and business stakeholders
• Support operational delivery during periods of organisational transition and transformation

HR Team Collaboration & Ways of Working

• Operate as a collaborative member of the wider HR team
• Build effective working relationships across HR Operations, Payroll, regional and operational HR teams, Legal, and business leadership
• Support consistency, responsiveness, and professionalism across the HR function
• Contribute to continuous improvement of HR advisory delivery, service standards, and team effectiveness
• Maintain flexibility to support evolving business and HR operating model requirements

What Success Looks Like

• Strong operational confidence in HR support internationally
• Effective management and escalation of Tier 1 & 2 employee relations activity
• Consistent application of HR process, governance, and documentation standards
• Strong collaboration and operational hand offs across HR Operations, Payroll, and HR Advisory
• Improved operational visibility, case tracking, and escalation discipline
• Strong manager confidence in first line HR support and responsiveness
• Reduced operational rework, documentation gaps, and process inconsistency
• Positive contribution to operational stability during organisational change and HR operating model evolution
• Employee relations matters managed effectively, pragmatically, and in line with governance expectations

Candidate Profile

Experience & Capability

• Experience operating within HR operations, HR advisory, HR administration, or employee relations environments
• Practical experience supporting employee relations activity within defined governance frameworks
• Experience supporting HR operational delivery across the employee lifecycle
• Experience supporting muti-country employee populations required.
• Experience supporting North America employee populations desirable.
• Experience operating within structured HR processes, governance models, or shared services environments preferred
• Understanding of HR compliance, employment legislation, and operational risk considerations
• Experience working within complex, matrixed, or evolving organisations preferred

Technical Capability

• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
• Experience using HR systems and case management tools
• ADP Workforce Now and Oracle HCM exposure desirable
• HR Professional qualification or equivalent experience desirable
• Experience supporting multi-country HR operations
• Understanding of international employment practices
• Experience working across multiple jurisdictions

Skills & Behaviours

• Strong organisational and operational coordination capability
• Strong documentation discipline and attention to detail
• Ability to manage multiple priorities within a fast paced environment
• Sound judgement and awareness of escalation requirements
• Collaborative and team oriented working style
• Pragmatic, professional, and solutions focused approach
• Strong communication and stakeholder management skills
• Ability to balance operational delivery with employee support requirements
• Continuous improvement mindset and willingness to support evolving ways of working

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.