HR & Business Operations Lead (AU Client)

Job Overview We are looking for an experienced, proactive, and hands-on HR Lead to join our fast-growing organization. In this role, you will oversee the day-to-day Human Resources and Recruitment functions while helping shape our long-term HR and talent strategy. This is an exciting opportunity for an HR professional who thrives in a fast-paced environment, enjoys balancing strategic initiatives with operational responsibilities, and is passionate about building a high-performing, people-focused workplace that delivers exceptional support to both employees and clients. Key Responsibilities Human Resources Manage the end-to-end employee lifecycle, including recruitment, onboarding, performance management, employee engagement, and offboarding. Ensure compliance with Philippine labor laws, DOLE regulations, and company policies. Maintain accurate employee records, contracts, recruitment documentation, and HR files. Build positive employee relations by providing coaching, guidance, and HR support to employees and clients. Lead employee engagement, culture-building, and retention initiatives. Oversee compensation, benefits administration, leave management, and timekeeping in collaboration with Payroll and Finance. Provide HR guidance to clients on HR policies, leave administration, and workforce processes. HR Operations & Process Improvement Manage and maintain HR Information Systems (HRIS) and ensure employee data accuracy and confidentiality. Develop, implement, and continuously improve HR policies, procedures, and standard operating procedures (SOPs). Prepare HR reports, workforce metrics, and analytics to support business decisions. Coordinate compliance audits, policy reviews, and document management. Business Operations Partner with Finance, IT, and Learning & Development teams to ensure seamless onboarding, offboarding, payroll, and employee support processes. Collaborate with the Australian General Manager throughout the recruitment process, from client discovery through candidate offers and reference checks. Support workforce planning, resource allocation, and operational efficiency initiatives. Identify opportunities to improve workflows through automation and process enhancements. Strategic Projects Support the CEO and General Manager on cross-functional initiatives involving HR, business operations, and organizational improvement. Participate in projects that drive business growth, operational excellence, and employee experience. Analytical thinker with the ability to translate data into operational insights Requirements Bachelor’s degree - Psychology, Business Administration, or related field with Human Resources certification Minimum 5 years’ experience in HR, with at least 2 years in an associate or equivalent role English fluency - Able to communicate clearly, professionally, and confidently in both spoken and written English. Preference given to experience as in-house HR support for non-BPO companies Exposure and experience with both high-volume recruitment but also targeted recruitment Demonstrated recent experience involving frequent day-to-day interaction with staff or in a process- and admin-driven professional environment Strong knowledge and working understanding of Philippine labor laws and DOLE are preferred Key Skills and Attributes Strong understanding of Philippine labor laws and employment compliance, as well as good exposure to employee benefit programs Natural leadership ability with very high levels of integrity. Highly confident and proactive with communication skills (written, verbal and non-verbal) Adaptable to a values-led approach to people and related client management Exceptional organisational and administrative ability with excellent attention to detail Very good level of technical proficiency (Microsoft 365 suite, HRIS systems, payroll platforms, AI tools) Ability to work autonomously and make sound decisions with minimal supervision Proactive, adaptable, and solutions-oriented mindset Analytical thinker with the ability to translate data into operational insights Job Type: Direct Employment Employment Type: Full-time Location: Remote Work Schedule: Monday to Friday 7:00 AM – 4:00 PM PH time (9:00 AM – 6:00 PM Sydney time – winter / AEST) 6:00 AM – 3:00 PM PH time (9:00 AM – 6:00 PM Sydney time – summer / AEDT) Industry: Staffing & Recruiting