Home-Based Production Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Hiring Priority: Active Hiring We are looking for a Home-Based Production Coordinator to join a growing U.S.-based company in the promotional products industry. In this role, you will oversee and manage day-to-day purchasing, production, and operational activities while monitoring orders to ensure projects remain aligned with delivery schedules. You will work closely with suppliers, vendors, clients, and internal teams to coordinate order details, resolve issues, track shipments, and provide timely updates throughout the production and fulfillment process. REQUIRED CORE COMPETENCIES Communication: Highly proficient in spoken and written English with the ability to communicate clearly and professionally with clients, suppliers, vendors, and internal teams. Organization: Strong organizational and time management skills with the ability to manage multiple active production orders and deadlines simultaneously. Problem Solving: Excellent problem-solving and analytical skills with the ability to research issues, identify solutions, and take appropriate action. Customer Service: Strong customer service orientation with a commitment to providing timely, accurate, and professional support. Teamwork: Works effectively with others and contributes positively to a collaborative, fast-paced team environment. Attention to Detail: Maintains accuracy across purchase orders, artwork files, order documentation, shipping details, and production records. WHAT YOU WILL DO Critical engagement with decorating partners Supplier Communication: Issue purchase orders (POs) and maintain daily contact with decoration partners, overseas/domestic factories, and promo suppliers (ASI/PPAI network). Proof & Sample Approvals: Review and sign off on artwork proofs, pre-production samples, color lab dips (PMS matching), and blank specs prior to mass production. Timeline Tracking: Create and manage production schedules to ensure all key milestones (artwork approval, blank sourcing, decorating, kitting, and shipping) stay on track. Quality Control & Inventor Quality Assurance: Inspect pre-production proofs for print quality, embroidery density, placement accuracy, and color correctness. Issue Resolution: Promptly address and resolve production delays, misprints, damaged goods, or vendor billing discrepancies. . Logistics & Fulfillment Coordination Shipping & Freight: Coordinate domestic freight and international shipping/customs paperwork with our internal logistics department; track shipments to ensure on-time client deliver WHAT WE LOOK FOR Education: Bachelor's degree in Marketing, Communications, Business Administration, or a related field preferred. Experience: 2–4 years of production coordination or account management experience in promotional products, print production, custom apparel, branded merchandise, or a comparable e-commerce environment. Language Proficiency: Strong verbal, written, and English communication skills. Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Technical Skills: Direct experience in the promotional products industry or comparable e-commerce experience is beneficial. Experience researching promotional products, placing orders, and following up with suppliers. Familiarity with decoration techniques such as screen printing, embroidery, heat transfer, pad printing, laser engraving, and garment embellishments. Proficiency with ERP/order management systems such as NetSuite, project management tools such as Asana or Monday.com, and Microsoft Excel. Ability to manage 20+ active production jobs simultaneously while maintaining accuracy and attention to detail. Strong written and verbal communication skills for supplier negotiations, customer updates, and internal team handoffs. Familiarity with promotional industry search engines and networks such as ASI, PPAI, and SAGE is preferred. Basic working knowledge of Adobe Illustrator, Adobe Photoshop, and Canva, including the ability to inspect vector artwork files, is preferred. Experience handling custom import or overseas manufacturing schedules is preferred. WHAT WE OFFER Salary Range: PHP 45,000 – 55,000 Industry: Promotional Products Job Type: Full-time Work Shift: 8:00 AM – 5:00 PM EST (USA) Workdays: Monday through Friday (USA) BENEFITS OF WORKING WITH US Industry-leading salary packages Permanent work-from-home setup Company equipment provided Government-mandated benefits employer share Internet stipends upon regularization HMO Coverage upon regularization (with an option to enroll as early as Day 1) PTO credits and service incentive leaves Major spring and winter company live events Monthly employee appreciation virtual events Company-provided career skills training courses A company culture focused on your personal and professional growth WHO WE ARE DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.