Home-Based Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Hiring Priority: Active Hiring The DCX Client Services Home-Based Customer Service Representative will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative. REQUIRED CORE COMPETENCIES A highly proficient communicator in both spoken and written English Strong customer service orientation Excellent problem-solving and analytical skills Strong organizational and time management skills Ability to function well in a high-paced and at times stressful environment. WHAT YOU WILL DO Serve as the primary point of contact for customer inquiries and issues, providing professional, courteous, and empathetic support via phone, email, and other communication channels. Process, track, and manage sales rep/customer orders using the ACES order platform, ensuring accuracy and timely fulfillment. Monitor and manage the “Contact Us from Aces” emails, identifying, addressing, and resolving questions and concerns efficiently. Maintain a strong focus on customer satisfaction by resolving issues with patience, clarity, and a positive attitude. Develop and maintain in-depth knowledge of customer supply products to effectively assist sales reps and customers. Collaborate with internal teams to ensure accurate order processing and seamless customer experiences. Demonstrate strong organizational skills to manage multiple tasks and priorities in a fast-paced environment. WHAT WE LOOK FOR Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred. Experience: 1–3 years of experience in Customer Service, Order Management, Sales Support, or a related role preferred. Language Proficiency: Strong verbal, written, and English communication skills. Working Schedule: Ability to work within US operating hours. Technical Skills: Proficient in Microsoft Word, Excel, and Outlook. Comfortable learning and using order management and customer service platforms. Industry Specific Software/Knowledge: Experience working with customer orders, order entry, order tracking, or order management systems. Experience using CRM, order management, or e-commerce platforms is an advantage. Familiarity with sales representative and customer-driven environments. Ability to develop and maintain strong product knowledge to effectively assist customers and sales representatives. Strong ability to manage customer inquiries through email, phone, and other communication channels. Ability to work independently when resolving customer concerns while knowing when to escalate issues to the appropriate team. Strong organizational skills with the ability to manage multiple orders, inquiries, and priorities simultaneously. Experience in the promotional products or customer supplies industry is an advantage. WHAT WE OFFER Salary Range: Php45,000 Industry: Promotional Products Job Type: Full-time Work Shift: 8:00 AM - 5:00 PM PST (USA) Workdays: Monday through Friday (USA) BENEFITS OF WORKING WITH US Industry-leading salary packages Permanent work-from-home setup Company equipment provided Government Mandated Benefits Employer Share Internet stipends upon regularization HMO Coverage upon regularization (with an option to enroll as early as Day 1) PTO credits and service incentive leaves Major spring and winter company live events Monthly employee appreciation virtual events Company-provided career skills training courses A company culture focused on your personal and professional growth WHO WE ARE DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.