SMDigital
Healthcare Skilled Intake Specialist
RemotePhilippines only
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to PH only. Set where you work from to check your eligibility.
No BS summary
Healthcare intake/call center specialist with 3+ years in healthcare, medical, or call center environments. Must be Philippines-based, fully remote, flexible with shifting schedules, and able to provide the required home-office setup.
WHAT YOU'LL OWN
- Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
- Gather accurate patient information and verify insurance coverage and eligibility
- Guide patients through the intake process with clarity, empathy, and professionalism
- Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
- Accurately document all interactions and maintain compliance with healthcare standards
- Resolve concerns promptly while maintaining a high standard of patient care
WHO YOU ARE
- 3+ years of experience in a healthcare, medical, or call center environment (Required)
- Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
- A compassionate communicator — you make people feel safe and well-taken-care-of
- Detail-oriented and accurate, especially when it comes to sensitive patient information
- Comfortable navigating multiple systems and managing high call volumes
- HIPAA-aware and committed to confidentiality and compliance
- Flexible with shifting schedules and reliable in a fully remote setup
WHAT WE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
What you'll do
- Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
- Gather accurate patient information and verify insurance coverage and eligibility
- Guide patients through the intake process with clarity, empathy, and professionalism
- Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
- Accurately document all interactions and maintain compliance with healthcare standards
- Resolve concerns promptly while maintaining a high standard of patient care
What they require
- 3+ years of experience in a healthcare, medical, or call center environment
- Preferred: Knowledgeable in medical terminology, insurance verification, or prior authorization
- Compassionate communicator who makes people feel safe and well taken care of
- Detail-oriented and accurate with sensitive patient information
- Comfortable navigating multiple systems and managing high call volumes
- HIPAA-aware and committed to confidentiality and compliance
- Flexible with shifting schedules and reliable in a fully remote setup
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/computer with at least 16GB RAM and Intel i5 core processor equivalent or up
- Noise-cancelling headset
- Dual monitor is mandatory
- Backup internet connection, such as prepaid home WiFi router or pocket WiFi
- Power outage backup
Benefits
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
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Details
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Salary not disclosed