AllCare.ai
Healthcare Concierge, Care Partner
RemoteEgypt only· UTC-8…UTC-5
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
$600/mo
Check eligibility
Open to EG only · UTC-8…UTC-5. Set where you work from to check your eligibility.
No BS summary
Remote pharmacist needed in Egypt to serve as a Care Partner for US Assisted Living facilities. Requires B.Pharm/PharmD, 2+ years of pharmacy experience (US-facing healthcare BPO preferred), fluent English, and ability to work US Pacific Time hours. Focus on customer service, medication reconciliation, and coordination.
Core skills
pharmacycustomer serviceAI tooling
Required skills
B.Pharm or PharmD degreefluent written and spoken Englishmodern tools (CRM, task management, communication platforms)AI-forward mindsetdetail-orientedprocess-disciplinedcalm under pressurestable home internetdedicated laptop setup
Optional skills
prior experience serving US clients (healthcare BPO, medical tourism, telehealth)familiarity with US pharmacy workflowsfamiliarity with US drug brand namesfamiliarity with US insurance basicsexperience in a Primary/Secondary account coverage modelexperience in a named-account service model
Required languages
English Fluent
What you'll do
- Own a portfolio of facilities.
- Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities.
- Run the outbound workflow.
- Work through a daily queue of callbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities.
- Review and reconcile medication records alongside AI tooling.
- Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams.
- Keep facility census data accurate and current across AllCare's systems.
- Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts.
- Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities.
- Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators.
- Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time.
- Escalate with judgment.
What they require
- B.Pharm or PharmD degree from an accredited Egyptian university.
- 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO.
- New graduates with strong English and customer orientation will be considered.
- Fluent written and spoken English.
- Neutral accent preferred; clarity and warmth required.
- Willingness and ability to work US Pacific Time hours
- US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
- Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset.
- Care Partners work alongside AI daily.
- Detail-oriented, process-disciplined, and calm under pressure.
- Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
- Based in Egypt with valid work authorization.
Benefits
- Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.
- We are currently hiring for the following shifts: Day (9AM–5PM PST / 7PM–3AM Egypt) Evening (5PM–1AM PST / 3AM–11AM Egypt) Overnight (1AM–9AM PST / 11AM–7PM Egypt)
- US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
- Health benefits and paid time off.
AllCare is transforming senior healthcare by delivering fully coordinated, in-facility care built around one shared care plan. We bring together in-facility providers — including primary care, psychiatry, podiatry, diagnostics, wound care, and chronic care — alongside pharmacy services, all supported by a 24/7 medical concierge team to ensure seamless, high-quality care for residents.
Healthcare
$600/mo