Healthcare Concierge, Care Partner
- Role
- Operations
- Experience
- Mid
- Employment
- Full-time
Open to PA only. Set where you work from to check your eligibility.
No BS summary
Фармацевт или специалист в области здравоохранения, который будет работать удалённо из Панамы, обслуживая портфель домов престарелых в Калифорнии. Нужен отличный английский, опыт в здравоохранении 2+ года, работа по расписанию в часовом поясе США. Основные задачи — медикаментозная сверка, координация аптек и проактивные звонки.
Required skills
Required languages
What you'll do
- Own a portfolio of facilities as Primary or Secondary Care Partner for California-based Assisted Living communities.
- Run the outbound workflow: daily queue of callbacks, follow-ups, confirmations, and proactive outreach.
- Medication reconciliation (AI-assisted): review and reconcile medication records alongside AI tooling; flag drug interactions, dosage concerns, and discrepancies to clinical teams.
- Keep facility census data accurate and current across AllCare's systems.
- Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts.
- Outbound pharmacy communication: handle patient documents, delivery coordination, and cycle updates with pharmacy partners.
- Facility and family outreach: follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively.
- Coordinate across AllCare with Routing, Clinic, and Launch Lead team.
- Escalate with judgment: know when to resolve, when to loop in Lead, and when to pull in Director.
What they require
- Bachelor's degree or technical degree in a healthcare-related field (Nursing, Pharmacy, Medical Technology, Health Sciences, Healthcare Administration, or related clinical field).
- 2+ years of experience in healthcare, patient services, clinical operations, pharmacy, healthcare administration, medical customer service, or US-facing healthcare/BPO.
- New graduates in healthcare-related field with strong English and customer-first mindset considered.
- Fluent written and spoken English; neutral accent preferred, clarity and warmth required.
- US holiday calendar: observe US federal holidays, not Egyptian holidays.
- Strong comfort with modern tools (CRM, task management, communication platforms) and AI-forward mindset.
- Detail-oriented, process-disciplined, calm under pressure.
- Stable home internet, quiet workspace, dedicated laptop setup for remote voice work.
- Based in Panama with valid work authorization.
Benefits
- Base salary $800-$1000 USD/month plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.
- US holiday calendar — off when facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
- Paid time off.
AllCare is transforming senior healthcare by delivering fully coordinated, in-facility care built around one shared care plan. We bring together in-facility providers — including primary care, psychiatry, podiatry, diagnostics, wound care, and chronic care — alongside pharmacy services, all supported by a 24/7 medical concierge team to ensure seamless, high-quality care for residents.