Head of Operations

Director of Operations & Growth Company: Amazon growth agency Location: Remote Reports to: CEO Hours: 8:00 AM – 5:00 PM EST, flexible; occasional weekend availability Compensation: Based on experience Read this part first We are not hiring someone to keep the trains running. We have people for that. We are hiring the person who decides which trains we should be running at all — and then builds the track. The company helps consumer brands win on Amazon. We're growing, we're launching new offers, and we're at the point where the ceiling isn't demand — it's infrastructure. Our CEO has more good ideas than there are hours to execute them. This role exists to close that gap. If your instinct when handed a messy problem is to disappear for two days, research it properly, and come back with three options and a recommendation — keep reading. If your instinct is to ask what the priority is, this isn't your role. What you'll own You'll own four areas. You will not personally execute every task inside them — but you will own the outcome, design the strategy, find the right people or tools, and drive it to done. 1. Brand growth Build and run the engine that brings Amazon brands to us— outbound, partnerships, referrals, whatever proves out Test acquisition channels, measure honestly, kill what doesn't work Own the pipeline from first touch through signed client 2. Systems, AI & internal infrastructure Design the operating system of the business: workflows, SOPs, dashboards, handoffs Build AI-powered automations that replace manual work — not pilots, production systems people actually use Choose the stack, implement it, get the team to adopt it 3. Marketing initiatives Test new channels and formats; source, brief, and manage vendors and freelancers Turn CEO ideas into scoped, resourced, launched campaigns Report on what moved the number and what didn't 4. Brand & visibility Grow the company's presence and the CEO's personal brand across the channels that matter for an Amazon audience Build the content and distribution systems that make visibility repeatable, not sporadic Requirements Who you are You've done senior operations work — and it involved building, not just maintaining. You've created workflows, processes, automations, and systems that outlasted you. You can point to the machine you built and how it changed the business. You use AI every day and you build with it. Not "I've used ChatGPT." You've built agents, automations, and workflows that do real work in a real business. You should be able to teach our CEO something, not the other way around. You come from a digital marketing or agency environment. You've been inside the operations of a services business that had to grow — and you were close enough to growth to know what actually generates revenue. You think strategically without being asked to. Handed a problem, you research it independently and return with multiple well-reasoned options. You do not wait for instructions. You do not come back with "what do you want me to do?" You're resourceful about execution. When something is outside your skill set, you find the right freelancer, tool, or agency, brief them properly, and hold them to the outcome. Nice to have Amazon marketplace or e-commerce experience Client success or account management background Paid media, funnels, or email sequences (Meta, Google, Klaviyo) CRM ownership (HubSpot, Salesforce, GoHighLevel) Built and led a small team or contractor bench This role is not for you if You need daily direction · You think operations means admin and calendars · You've used AI but never built anything with it · You've only worked in structured corporate environments · You wait for permission · You'd rather perfect a process than start one · You go quiet when something is ambiguous What success looks like First 30 days — You've audited every system, tool, vendor, and workflow in the business. You've met the team. You've identified the three biggest bottlenecks and brought the CEO a recommendation on each. First 60 days — At least two AI-driven automations are live and in daily use. The client acquisition pipeline is documented, tracked, and has measurable activity. Core processes are in writing. First 90 days — You're running your four areas without needing sign-off on day-to-day calls. There is a working acquisition motion with real numbers attached. The CEO is spending meaningfully less time on execution and more on vision — because you absorbed the gap.