HashiCorp Vault Support Engineer (Cybersecurity Platform Support)
- Role
- Support
- Experience
- Senior
- Employment
- Contract
Open to IN only. Set where you work from to check your eligibility.
No BS summary
Support Engineer with 5+ years in HashiCorp Vault, must be based in India. Experience in high-volume support environments and strong communication skills required. Familiarity with banking regulations and CI/CD pipelines is a plus.
Core skills
Required skills
Ronit kumar Nayak’s Post
2d
Role : HashiCorp Vault Support Engineer (Cybersecurity Platform Support). To apply share your resume at 👉 ronitkumarnayak@aeonovatech.comTotal Experience : 8+ years Relevant Experience : 5+ years Project Location : Pan India Job Type : Fulltime/Contract/Freelance Mode of Interview : Virtual Mode of work : Remote Country : India Description : We are hiring a support desk contractor to help absorb a significant increase in customer demand following the onboarding of approximately 4,000 new users to our Crypto as a Service (CaaS) platform and HashiCorp Vault-related services. This role will provide front-line operational support, quickly build working knowledge of HashiCorp Vault and our internal Crypto as a Service capabilities, and help ensure customers can successfully use secrets management services in a way that aligns with banking regulatory standards. Will also act as a liaison between the Crypto as a Service team and the GitLab DevOps pipelines team, our largest consumer of the service. Key Responsibilities: • Monitor and respond to inbound support requests across the shared support mailbox, Teams support channel, and developer-forwarded direct messages. • Provide day-to-day support for HashiCorp Vault and the internal Crypto as a Service platform, including basic troubleshooting, issue triage, and customer guidance. • Learn and support the internal automation and operating model that sits on top of HashiCorp Vault and standardizes customer onboarding, usage, and compliance controls. • Document common issues, resolutions, repeat questions, and support procedures to improve self-service and reduce developer interruption. • Identify when issues require escalation to engineering and ensure high-quality handoff details, impact summaries, and reproduction steps are captured. • Serve as the operational liaison between the Crypto as a Service team and the GitLab DevOps pipelines team; attend office hours, collaborate on support themes, and help coordinate issue resolution. • Help improve support readiness by building familiarity with customer use cases, recurring pain points, and platform/service dependencies. Required Qualifications • Working knowledge of HashiCorp Vault in a support, operations, platform, or user enablement capacity. • Ability to ramp quickly on a technical service and confidently support users in a high-volume environment. • Experience triaging support requests, working across email and collaboration tools, and managing multiple inbound priorities. • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to customers and partner teams. • Comfort collaborating with engineering and DevOps stakeholders and participating in recurring support forums such as office hours. Preferred Qualifications • Exposure to secrets management, platform support, CI/CD pipelines, or regulated banking/financial technology environments.
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What you'll do
- Monitor and respond to inbound support requests across shared mailbox, Teams support channel, and developer-forwarded direct messages
- Provide day-to-day support for HashiCorp Vault and the internal Crypto as a Service platform
- Perform basic troubleshooting, issue triage, and customer guidance
- Learn and support internal automation and operating model on top of HashiCorp Vault
- Document common issues, resolutions, repeated questions, and support procedures
- Escalate issues to engineering with high-quality handoff details, impact summaries, and reproduction steps
- Serve as operational liaison between the Crypto as a Service team and GitLab DevOps pipelines team
- Help improve support readiness by understanding customer use cases, pain points, and platform dependencies
What they require
- 8+ years total experience
- 5+ years relevant experience
- Working knowledge of HashiCorp Vault in a support, operations, platform, or user enablement capacity
- Ability to ramp quickly on a technical service and support users in a high-volume environment
- Experience triaging support requests across email and collaboration tools
- Ability to manage multiple inbound priorities
- Strong written and verbal communication skills
- Ability to explain technical concepts clearly to customers and partner teams
- Comfort collaborating with engineering and DevOps stakeholders
- Comfort participating in recurring support forums such as office hours
- Exposure to secrets management, platform support, CI/CD pipelines, or regulated banking/financial technology environments preferred
Benefits
- Virtual interviews
- Fulltime, contract, or freelance options