Global Thought Leadership Director
- Role
- Marketing
- Experience
- Senior
- Company size
- Mid-size
Open to Anywhere in Europe. Set where you work from to check your eligibility.
No BS summary
Senior individual contributor for a hospitality or hotel-tech expert who can own thought leadership, original research, executive narratives, and high-authority editorial content. Must have deep hotel industry fluency, strong writing, research-to-content experience, executive advisory comfort, AI tool fluency, and a strong portfolio.
Powering the world’s most ambitious hoteliers.
Built for your ambition
No other platform does more for your profitability than Cloudbeds.
Numbers speak. Imagine what your hotel could achieve if every booking, every guest interaction, and every revenue decision worked harder for your hotel.
88%
decrease in training time for front desk staff
5x
more positive reviews with digital check-in and AI guest messaging
25%
increase in direct bookings with Websites, Booking Engine, and CRM
18%
increase in RevPAR with Revenue Intelligence
10x
ROI on digital marketing campaigns
99.6%
of customers see less than 1 chargeback per month
0
additional commissions on Channel Manager
450+
integration partners to extend your platform
Hotel 1550
Increased direct bookings from 8–10% to 18%, saving thousands in commissions.
Tella Thera
Administrative work reduced by 90 percent, freeing hotel managers to be present on property.
We Hotels
Increased RevPAR by 23% thanks to automated rate plan strategies, freeing up time to focus on business development.
Vipul Dayal
President of VNR Management, LLC, and operator
Hotel 1550
Loukas Tourkomanis
Co-Founder
Tella Thera
Mauricio Hernandez
Revenue Manager
We Hotels Group
Hotelier stories
“Cloudbeds allows me to control my own technology, my own marketing, and my own guest experience — all in one place.”
“Our mission is to inspire people to reconnect with themselves and the environment. Cloudbeds gives us the time to do what matters most: spending face-to-face time with our guests instead of being trapped behind a desk reading receipts.”
“When Cloudbeds came along, the receptionists started being able to look the guests in the eye. That’s what we’ve been gaining, people can focus more on the people and less on the computer. We leave the software stuff to the software.”
The Cloudbeds advantage
Most PMS systems are built for the past, not to drive what’s next.
Cloudbeds is different.
Built to grow your revenue
More than a PMS. An operating system for modern hospitality.
Distribution, pricing, guest marketing, and upsells — built together on one platform, so every part of your business compounds toward growth. Not siloed tools, but one profitability engine.
Explore platform
12%
revenue uplift per additional channel
25%
more direct bookings
10x
ROI on ad spend
Built to customize and scale
A flexible open platform that grows with you, not against you.
The old trade-off between all-in-one simplicity and best-of-breed flexibility is over. Cloudbeds gives you the best of both: a unified platform with the flexibility of open APIs and a comprehensive integrations marketplace.
Explore platform
20,000+
properties worldwide
150+
countries
450+
integration partners
Built for the AI era
Your AI is only as powerful as the data behind it.
We architected Signals for an AI-powered future. Reservations, rates, distribution, guest behavior, and payments all feed the same data model for AI — so forecasting gets sharper, pricing gets smarter, and personalization actually works.
Explore platform
4B+
data points processed every hour
95%
up to 95% forecast accuracy
1
unified guest profile
Cut staff training time by 88%
When your hotel management system works intuitively, your people do too. Cloudbeds helps staff train faster, work smarter and focus on what really matters: your guests.
Integrate with 450+ partners
With 450+ integrations powered by our API, Cloudbeds gives you the freedom to extend your platform your way. In the AI era, better outcomes start with better data, and no one connects, unlocks, and activates it like Cloudbeds.
Distribution on your terms
Sell how you want, where you want — without double bookings or losing control. Connect directly to 450+ OTAs, wholesalers, and regional channels, or integrate your preferred CRS and partners.
Unified data architecture
Built on a unified data architecture, Cloudbeds keeps your hotel’s data connected so every decision is powered by the same real-time view of your business.
Growth is easier with the right partner.
Cloudbeds doesn’t just help you get started, we help you grow. From onboarding to optimization, you have a partner invested in your outcomes, not just your setup.
- Personalized onboarding and guided data migration
- Ongoing training with Cloudbeds University
- 24/7/365 multilingual support (AI + human)
- Global community of ambitious hoteliers
- Exclusive events and product education
88%
Cut training time by 88% compared to legacy systems.
50%
Train staff to run shifts alone in 2 weeks, 50% faster than other systems.
80%
Reduce manual tasks by up to 80% for hourly wage efficiency.
Your ambition deserves more than a system.
The PMS got you here. Cloudbeds is how you get where you’re going.
30 minutes, tailored to your property – no commitment
Frequently asked questions
Cloudbeds is a masterfully unified hotel management software (HMS) platform designed to streamline operations, enhance guest experiences, and maximize revenue. This seamless hotel tech ecosystem includes:
Operations
- Hotel Property Management System: Reshape your day-to-day front desk operations with a growth-focused, radically intuitive, and incredibly flexible cloud-based property management system built for what’s next.
- Secure Payment Processing: Improve guest satisfaction with seamless payment methods – from mobile wallets to credit cards – while you enjoy fewer chargebacks, faster payouts, and more hours back in your week. PCI DSS Level 1 security-certified, PSD2 and SCA compliant, and supporting 3D Secure authentication.
- Marketplace: Cloudbeds connects with 450+ integration partners, so you can customize your setup without compromising simplicity, including IOT and mobile devices. Whether you prefer an all-in-one tech stack or best-of-breed, Cloudbeds has your back.
- Open API: Build beyond limits. With the Cloudbeds API, your developers can connect, customize, and build the exact platform you need to grow. If you can dream it, your team can build it here.
Distribution
- Commission-free Booking Engine: Fewer steps. More bookings. Deliver a branded, embedded experience that keeps guests on your hotel website with Cloudbeds Booking Engine: a smooth, mobile-first flow designed to maximize direct bookings and improve user experience across the entire guest journey.
- Channel Manager: Cloudbeds Channel Manager lets you sell across distribution channels with total control — with zero extra commission, no overbookings, and fewer manual updates.
Guest Experience
- AI-powered chatbot: Add your own AI-powered chatbot to your website, or use it via WhatsApp or SMS, to respond faster to guest questions and inquiries, convert these into online bookings while improving the customer experience.
- Unified guest messaging inbox: Manage guest communication — SMS, automated emails, WhatsApp, Booking.com, Expedia, Airbnb and more in a single view. However your guests reach out, from smartphones to mobile apps, you’re ready to respond instantly.
- Guest portal: Let guests browse and buy your services — from late check-outs to champagne on arrival and upgrades — whenever it’s most convenient for them supporting customer satisfaction.
- Digital check-in: Digital registration lets guests check in before they even arrive on-site — ID, documents, signatures, all synced directly to your reservation management system.
- Kiosk: Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your lobby into a modern hotel self check-in/check-out station.
Tickets and tasks: When your team is in sync, your guests feel it. All your team chats, tasks, tickets, and inspections in one place, so daily operations run smoothly for staff and guests.
Revenue Marketing
- Digital Marketing: Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.
- Metasearch: 94% of travelers use metasearch to compare hotel rates. Subscribe, create, fund, and manage your metasearch campaign with a simple and effective reporting and analytics dashboard in just a few clicks.
- PMax: Attract new guests across the entire Google ecosystem — Search, YouTube, Maps, and more — with AI-powered advertising that does the hard work for you.
- Retargeting: Travelers engage with an average of 33 touchpoints before booking a trip. Leave none behind by retargeting guests who intended to book but didn’t get around to it.
- Reputation Management: Hotels with higher ratings can charge more, and with centralized insights and faster response times, you can turn post-stay guest sentiment into real pricing power.
- Websites: Your website builder powered by hospitality expertise and AI. Make your hotel’s first impression count with a stunning, conversion-optimized website, built to drive direct bookings and revenue from day one.
- Guest Marketing CRM: Cloudbeds Guest Marketing CRM helps you know your guests and keep them coming back — with smart email campaigns and templates, guest profiles, and more profitability from every stay.
- Revenue Intelligence: Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.
Cloudbeds is built for ambitious hospitality businesses of every size, from enterprise portfolios managing thousands of rooms, units, serviced apartments, keys, or beds to small hotel chains, independent hotels, B&Bs, motels, guesthouses, and more.
The platform supports both complex businesses with multiple properties, specialized workflows, advanced integrations, centralized management, and custom technology requirements, as well as straightforward day-to-day operations at individual properties.
Explore how different hospitality businesses use Cloudbeds:
Enterprise portfolios: 500+ rooms, units, keys, apartments, or beds
Vacatia | Large portfolio | 11,000+ units across nearly 60 resorts See how Vacatia uses the Cloudbeds Open API to connect its proprietary timeshare technology, manage complex owner-inventory workflows, distribute unused inventory to OTA integrations, and streamline reporting across its portfolio.
Grupo Catedral | Hotel group | 500 rooms across its portfolio See how Grupo Catedral centralized its properties on Cloudbeds to improve reporting, streamline operations, and implement more flexible revenue management strategies.
Hostel groups
Safestay | European hostel group | 20 properties and 3,580 beds See how Safestay is centralizing its Europe-wide portfolio on the Cloudbeds Enterprise Platform to improve operational and financial efficiency, strengthen revenue and direct booking performance, and deliver a more personalized guest experience.
Onefam | European hostel group | 17 properties across five countries See how Onefam uses Cloudbeds to streamline multi-country operations, support country-specific compliance requirements, and reduce average staff training time from several weeks to just three days.
Large properties and portfolios: 100–499 rooms, units, keys, or beds
J Collection Hotels | Hotel group See how J Collection Hotels uses Cloudbeds to improve operational efficiency and strengthen guest engagement across its portfolio.
HP Hospitality | Multi-property operator See how HP Hospitality uses Cloudbeds to grow direct booking revenue across its properties.
Mid-sized properties: 50–99 rooms or units
Cheese & Wine | Hospitality group | 68 units See how Cheese & Wine unified its suites, hotel rooms, and apartments on Cloudbeds, doubling direct reservations and automating 70% of guest communications.
Lords Hotel | Hotel | 65 rooms See how Lords Hotel replaced the manual management of 12 booking channels with Cloudbeds, helping grow revenue from £1.3 million in 2019 to nearly £2.3 million in 2024.
Small properties: 1–49 rooms
Tella Thera | Boutique hotel See how Tella Thera uses Cloudbeds to operate a five-star sustainable sanctuary in Western Crete.
One Hostel | Hostel See how One Hostel uses Cloudbeds and its Open API to grow revenue and improve the guest experience.
Cloudbeds’ hospitality tech stack provides a range of tools and integrations designed to help lodging businesses maximize their revenue:
Cloudbeds Revenue Intelligence: Powered by Signals AI, Revenue Intelligence analyzes billions of data points to understand the unique drivers of hotel demand and see what others can’t. The result? 90-day forecasts with up to 95% accuracy that drive an 18% revenue lift. Track market shifts, metrics, and real-time updates to unlock smarter decision-making that drives occupancy rates.
Revenue Management System (RMS) Integrations: Cloudbeds integrates with the hospitality industry’s leading RMS software providers. Thanks to sophisticated algorithms and machine learning, these systems analyze factors like demand trends, historical data, competitors, dynamic pricing, and more to recommend data-driven price adjustments and automate ADR and rate management.
Direct Booking Engine: Cloudbeds’ online booking engine encourages direct bookings, which can reduce reliance on OTAs and save on commission fees.
Optimized Distribution: Cloudbeds’ channel manager helps properties with real-time inventory management across multiple online travel agencies (OTAs), wholesalers, travel agents, the GDS, bed bunks and more booking channels.
Digital Marketing: Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.
Cloudbeds offers a robust Marketplace with numerous cloud-based hospitality software integrations, allowing you to connect your cloud PMS with systems such as POS systems (point-of-sale), central reservation systems (CRS), customer relationship management (CRM), restaurant management apps, payment gateways, invoicing and financial management solutions, event management, business intelligence, loyalty programs, digital check-in, kiosks, housekeeping solutions, and more guest service apps. For added scalability, Cloudbeds’ open API also enables developers to build custom modules and functionality tailored to your unique hotel operations.
Yes. Cloudbeds is built to scale. For enterprise groups and multi-property groups, the platform delivers capabilities that disconnected systems simply can’t match: a single guest identity across every location, consolidated reporting with one consistent set of metrics, and campaigns that draw on real reservation data from across your entire portfolio.
Every property runs on the same data model, so there’s no reconciliation, no conflicting numbers between sites, and no stitching together of siloed reports. Whether you’re managing five properties or fifty, your teams work from the same platform, the same data, and the same source of truth.
There are several solid hotel PMS software providers out there, including Opera, Mews, Hotelogix, Little Hotelier, ThinkReservations, Roomraccoon, and WebRezPro, and each one serves a particular type of property well. What sets Cloudbeds apart is that we’re built as one unified platform — PMS, channel manager, booking engine, guest management and payments all natively connected — rather than a collection of separate tools or acquisitions stitched together. That means less manual setup, fewer integration gaps, and pricing that stays transparent as you grow. If you’re comparing options, the question worth asking isn’t just “what does it cost today,” but “what will it take to run, and will it still fit once my propert
What you'll do
- Own Cloudbeds' thought leadership strategy and editorial calendar, defining the ideas, narratives, and industry positions Cloudbeds takes publicly
- Lead original research programs end-to-end — designing studies, running surveys, analyzing platform data, and turning findings into content that earns coverage and builds authority
- Work directly with Cloudbeds' proprietary platform data to surface insights only we can produce, packaging them into reports, benchmarks, and editorial content competitors can't replicate
- Develop the executive viewpoints and presentations that drive Cloudbeds' industry narrative, partnering with the CEO, CGO, and COO to sharpen their public positions across keynotes, media, and LinkedIn
- Own customer story production — commissioning, interviewing, and writing stories that read like journalism and demonstrate real business impact
- Partner closely with the Director of Content Marketing to hand off narratives, findings, and angles across blog, video, social, and the broader content program, building derivative content ecosystems from every major research asset
- Stay genuinely current on hospitality economics, technology shifts, and operator challenges, translating that intelligence into editorial opportunities
- Use AI tools fluently across the research and writing workflow
What they require
- This is a senior individual contributor role for someone who has spent years living inside the hotel industry — as a journalist, researcher, or content strategist — and has the instincts to turn complex data, customer proof, and market dynamics into ideas worth reading and repeating.
- You don't manage teams. You move markets.
- You write like someone who has actually been inside a hotel.
- You understand what RevPAR pressure feels like for an independent GM, why fragmented technology is a daily operational problem, and how to write about hotel technology in a way that makes operators feel understood rather than sold to.
- Hospitality fluency is non-negotiable.
- Extensive experience in hospitality or hotel technology — as a journalist, trade publication editor, industry analyst, or content strategist embedded in the space
- Exceptional writing: clear, specific, and authoritative at the sentence level — your work doesn't require heavy editing and your point of view is evident from the first paragraph
- Experience leading original research end-to-end — designing studies, fielding surveys, analyzing data, and translating findings into editorial content with real reach, with a track record of turning a single research asset into a multi-channel content program
- The instinct to identify which ideas are genuinely worth owning and which are noise — and the discipline to build a content program around the former
- Comfort working directly with executives — sharpening their viewpoints, developing their presentations, and serving as a trusted editorial advisor
- Fluency with AI as a daily production and research tool — you use it to move faster, not to replace thinking
- A portfolio that demonstrates the range: research reports, long-form editorial, executive content, and customer stories.
- When you apply, we'll want to see your best work
- Preferred: Comfortable presenting research publicly — this role will have opportunities to represent Cloudbeds at industry events and conferences as a subject matter expert, and candidates who can own a stage as well as a page will have more ways to amplify their impact
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Payment service for hotels, accounting and finance management
What people say about this company
3.2/ 5