German Speaking Zalando Customer Expert - Work Remote In Greece
- Role
- Support
- Employment
- Full-time
Open to Anywhere in EU + CH. Set where you work from to check your eligibility.
No BS summary
This role is for a German-speaking customer expert for Zalando, based remotely in Greece. Candidates need native or fluent German, a valid EU passport, and a passion for retail and customer service.
Required languages
About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in talent acquisition, we specialize in curating high-impact career opportunities for professionals seeking to advance their careers while experiencing the best of global culture. Job Overview We are currently looking for motivated individuals to fill the German Speaking Zalando Customer Expert position in Greece. This is a unique opportunity to join one of the leading names in the online retail industry, helping to bridge the gap between premium fashion and exceptional customer service from the heart of the Mediterranean. Key Responsibilities Act as a primary point of contact for German-speaking customers, providing premium support for all online and offline retail inquiries. Assist shoppers with order tracking, returns, exchanges, and product information within the fast-paced retail sector. Maintain high levels of customer satisfaction by resolving concerns promptly and with a professional, brand-aligned tone. Collaborate with internal teams to streamline the customer journey, ensuring a seamless shopping experience for all users. Stay updated on the latest retail trends and company policies to provide accurate and relevant guidance to clients. Handle multi-channel communications, including email, chat, and phone, to maintain excellence in customer relations. Contribute to the brand reputation by delivering personalized, high-quality interactions in every engagement. Requirements Native or fluent German (spoken and written). Valid EU passport (mandatory). Proven passion for the retail sector and a strong desire to excel in customer-centric roles. Exceptional communication skills and a customer-first mindset. Tech-savvy with the ability to adapt to new software and digital retail platforms. Resilience and the ability to thrive in a remote work environment while contributing to team success in Greece. Benefits What We Offer Competitive Monthly Salary. 2 Extra Salaries Per Year (13th and 14th salary). Monthly Performance Bonus. Fully Paid Relocation Package (flight, transfer, and hotel accommodation). Fully Paid Professional Training upon onboarding. Comprehensive Health Insurance package. The opportunity to join one of the most exciting German-speaking jobs available in the current market. Life in Greece Choosing to work in Greece means embracing a lifestyle defined by sunshine, ancient history, and a vibrant social scene. Jobs in Greece are highly sought after by professionals who value a healthy work-life balance, as the country offers an unparalleled quality of life. From the azure waters of the Aegean Sea to the bustling urban cafes, life in Greece is an experience that nurtures both your career and your personal well-being. Our comprehensive relocation package ensures that starting your new German Speaking Zalando Customer Expert position in Greece is effortless. You will find that Greece is a welcoming destination for international talent, offering a Mediterranean climate and a culinary culture that is second to none. If you are ready to relocate for one of the top German-speaking jobs in Europe, Greece is the perfect place to build your future. How to Apply If you are ready to elevate your career and embark on an unforgettable adventure in the retail sector, we encourage you to click the Apply Now button below. Join the Mercier Consultancy Group team today and let us help you secure your next great opportunity. We look forward to hearing from you!
What you'll do
- Act as a primary point of contact for German-speaking customers, providing premium support for all online and offline retail inquiries.
- Assist shoppers with order tracking, returns, exchanges, and product information within the fast-paced retail sector.
- Maintain high levels of customer satisfaction by resolving concerns promptly and with a professional, brand-aligned tone.
- Collaborate with internal teams to streamline the customer journey, ensuring a seamless shopping experience for all users.
- Stay updated on the latest retail trends and company policies to provide accurate and relevant guidance to clients.
- Handle multi-channel communications, including email, chat, and phone, to maintain excellence in customer relations.
- Contribute to the brand reputation by delivering personalized, high-quality interactions in every engagement.
What they require
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Proven passion for the retail sector and a strong desire to excel in customer-centric roles.
- Exceptional communication skills and a customer-first mindset.
- Tech-savvy with the ability to adapt to new software and digital retail platforms.
- Resilience and the ability to thrive in a remote work environment while contributing to team success in Greece.
Benefits
- Competitive Monthly Salary.
- 2 Extra Salaries Per Year (13th and 14th salary).
- Monthly Performance Bonus.
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation).
- Fully Paid Professional Training upon onboarding.
- Comprehensive Health Insurance package.
- The opportunity to join one of the most exciting German-speaking jobs available in the current market.
- Life in Greece Choosing to work in Greece means embracing a lifestyle defined by sunshine, ancient history, and a vibrant social scene.
- Jobs in Greece are highly sought after by professionals who value a healthy work-life balance, as the country offers an unparalleled quality of life.
- From the azure waters of the Aegean Sea to the bustling urban cafes, life in Greece is an experience that nurtures both your career and your personal well-being.
- Our comprehensive relocation package ensures that starting your new German Speaking Zalando Customer Expert position in Greece is effortless.
- You will find that Greece is a welcoming destination for international talent, offering a Mediterranean climate and a culinary culture that is second to none.