German Speaking Video Streaming Customer Experts

About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading corporations across Europe. We specialize in placing professionals in high-growth sectors, ensuring our partners receive the expertise they require while offering candidates transformative career opportunities through top-tier jobs in Greece. Job Overview We are currently seeking passionate individuals to join our team as German Speaking Video Streaming Customer Experts. This unique German Speaking Video Streaming Customer Experts position in Greece is designed for tech-savvy professionals who want to help shape the user experience for one of the world's most prominent streaming platforms. Key Responsibilities Provide high-quality technical support to subscribers of a leading video streaming platform via chat, email, and phone. Troubleshoot playback issues, subscription billing inquiries, and device compatibility concerns for a German-speaking audience. Deliver expert guidance on platform features, content navigation, and personalized streaming recommendations. Maintain comprehensive knowledge of the latest streaming trends and platform updates to ensure accurate information delivery. Collaborate with internal teams to identify and resolve complex streaming service outages or platform bugs. Act as a brand ambassador, ensuring that every customer interaction reflects the excellence associated with premium streaming services. Meet and exceed performance metrics related to service quality, resolution time, and customer satisfaction scores. Requirements Native or fluent German language proficiency (written and spoken) is mandatory. Valid EU passport or a valid work permit allowing employment in Greece. Strong passion for the video streaming industry and digital media content. Excellent communication skills with an empathetic and patient approach to problem-solving. Ability to work in a fast-paced environment while maintaining high attention to detail. Previous experience in customer service or technical support is considered a distinct advantage for these German-speaking jobs. Benefits What We Offer Competitive Monthly Salary plus a Monthly Performance Bonus. Two extra salaries per year (13th and 14th salary bonus). Fully Paid Relocation Package (includes flight, airport transfer, and initial hotel accommodation). Comprehensive, fully paid training program to master the streaming platform technology. Full private health insurance and additional social benefits. Opportunities for career advancement within our international network. Work in a vibrant, multicultural environment that celebrates diversity and innovation. Life in Greece Moving to Greece offers the perfect balance of professional growth and an exceptional Mediterranean lifestyle. With its legendary sunshine, historic landmarks, and world-class culinary scene, Greece provides a unique backdrop for your career adventure. Beyond the office, the vibrant culture of Greece invites you to enjoy stunning beaches and a relaxed pace of life that is the envy of Europe. Relocating to Greece is made seamless by our dedicated support team, who will handle your logistics from start to finish. Once you arrive in Greece, you will find a warm, welcoming community and an affordable, high-quality standard of living. Embrace this opportunity to build your career while living in one of the most beautiful countries in the world. How to Apply If you are ready to take the next step in your career and join a world-class team in the streaming industry, please click "Apply Now" to submit your CV. Our recruitment team will review your application and guide you through the process for this exciting German Speaking Video Streaming Customer Experts position in Greece. We look forward to hearing from you! Sincerely, The Recruitment Team at Mercier Consultancy Group