German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating career-defining opportunities within the European market, ensuring that every placement we manage reflects our commitment to excellence and professional growth. Job Overview We are currently sourcing exceptional talent for a German Speaking iRobot Support Specialist position in Bulgaria, representing a global leader in the consumer electronics sector. This role offers an unparalleled opportunity to advance your career by providing high-level technical assistance and customer care for cutting-edge robotics technology in one of the most vibrant hubs for German-speaking jobs. Key Responsibilities Provide expert technical support to German-speaking customers regarding innovative iRobot consumer electronics products. Troubleshoot connectivity issues, software updates, and hardware inquiries with precision and efficiency. Maintain a high level of customer satisfaction by delivering tailored solutions that reflect the premium nature of the brand. Document all customer interactions accurately within the CRM system to ensure seamless service tracking. Stay updated on the latest consumer electronics trends and technical specifications of the iRobot product range. Collaborate with internal teams to escalate complex technical issues and provide feedback for product improvement. Deliver professional and empathetic communication to build long-term brand loyalty among your user base. Requirements Native or fluent German (spoken and written) is required for this role. Valid EU passport (mandatory) to facilitate your transition to Bulgaria. Strong passion for consumer electronics and a desire to work in the high-tech robotics industry. Excellent problem-solving skills and a customer-centric mindset. Previous experience in technical support or customer service is highly valued for this German Speaking iRobot Support Specialist position in Bulgaria. Benefits What We Offer Competitive Monthly Salary Fully Paid Training on iRobot technologies Health Insurance Fully Paid Relocation Package (flight, transfer, hotel) included to ensure a seamless move. Attractive Monthly Performance Bonus based on your individual contribution. Opportunities for professional growth among the best jobs in Bulgaria. And Much More... Life in Bulgaria Bulgaria is a hidden gem in Southeast Europe, offering a perfect blend of ancient history, beautiful landscapes, and a modern, cosmopolitan lifestyle. Sofia, the capital, is an ideal destination for those seeking a dynamic city environment, boasting beautiful parks, a vibrant nightlife, and a welcoming community that makes it one of the most exciting locations for international professionals. By joining our team in Bulgaria, you will enjoy a high quality of life, affordable living costs, and a thriving expatriate community. Whether you are exploring the scenic mountain ranges or enjoying the local culinary scene, you will find that living in Bulgaria provides a fantastic balance of work and play. Discover why so many professionals are choosing Bulgaria for their next career chapter. How to Apply If you are ready to take the next step in your career and join a world-class team, we encourage you to click "Apply Now" to submit your application. Join the many satisfied candidates who have found success through our expert recruitment services. We look forward to hearing from you soon. Best regards, The Recruitment Team at Mercier Consultancy Group