German Speaking Customer Service Agent

German Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing candidates in premium customer support services roles that offer genuine career progression, outstanding benefits, and an unparalleled quality of life. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that transformation a reality for every candidate we work with. Job Overview We are currently seeking a dedicated and professionally motivated German Speaking Customer Service Agent to join a leading customer support services operation based remotely within Greece. This is a fantastic opportunity for German-speaking professionals who are passionate about delivering outstanding customer experiences and are looking for German-speaking jobs that combine a rewarding career with an extraordinary Mediterranean lifestyle. The German Speaking Customer Service Agent position in Greece offers a comprehensive benefits package, a dynamic international working environment, and the stability of a well-established global brand. Key Responsibilities Serve as the primary point of contact for German-speaking customers, handling inbound enquiries via phone, email, and live chat with professionalism and efficiency. Provide accurate, timely, and empathetic responses to customer queries, complaints, and service requests within the customer support services environment. Diagnose and resolve customer issues at first point of contact wherever possible, escalating complex cases to the appropriate internal teams when necessary. Maintain detailed and accurate records of all customer interactions in the company's CRM system, ensuring data integrity and compliance with internal processes. Identify opportunities to enhance the customer experience and proactively share feedback and insights with team leaders and quality assurance teams. Collaborate closely with colleagues across multilingual support teams to ensure a consistently high standard of service delivery. Adhere to established service level agreements (SLAs), quality benchmarks, and company policies at all times. Participate in ongoing training sessions and coaching programmes to continuously develop product knowledge and customer service skills. Requirements Native or fluent German language proficiency — both spoken and written — is absolutely essential for this role. A valid EU passport is mandatory for all applicants. Previous experience in a customer service, customer support services, or client-facing role is strongly preferred. Excellent communication and active listening skills, with the ability to engage customers with empathy, clarity, and professionalism. Strong computer literacy and the ability to navigate multiple systems and platforms simultaneously in a remote working environment. A proactive, solution-oriented mindset with a genuine commitment to delivering an exceptional customer experience. Good command of English is an advantage, as it may be required for internal communications and training purposes. Benefits What We Offer Competitive Monthly Salary reflective of your skills, experience, and the premium nature of the role. Fully Paid Training programme to ensure you are fully equipped and confident from day one. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation to support your smooth transition to Greece. Monthly Performance Bonus rewarding your dedication and results-driven approach. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, recognising your loyalty and long-term contribution. A fully remote working setup within Greece, offering flexibility and an excellent work-life balance. A supportive, multicultural, and inclusive team environment within a growing international customer support services organisation. And Much More... Life in Greece Greece is one of Europe's most captivating and culturally rich destinations, offering a lifestyle that few countries in the world can rival. With over 300 days of sunshine per year, a breathtaking coastline stretching across thousands of islands, and a heritage that dates back thousands of years, Greece provides an unmatched backdrop for both professional ambition and personal fulfilment. From the vibrant energy of Athens to the tranquil beauty of Thessaloniki and the Aegean, living and working in Greece means immersing yourself in a culture celebrated for its warmth, hospitality, and joie de vivre. Whether you spend your weekends exploring ancient ruins, sailing crystal-clear waters, or enjoying lively open-air festivals, Greece delivers an extraordinary quality of life at every turn. For those considering Jobs in Greece, the appeal goes well beyond the spectacular scenery. Greece is renowned for its world-class cuisine — from freshly grilled seafood on the waterfront to vibrant local markets overflowing with Mediterranean produce — and its legendary sense of community makes newcomers feel at home almost immediately. The cost of living in Greece remains highly competitive compared to many Western European countries, meaning your salary goes further and allows you to enjoy a genuinely elevated standard of living. With a fully paid relocation package provided, making the move to Greece has never been easier or more accessible. For German-speaking professionals seeking a fresh chapter in their careers, this German Speaking Customer Service Agent position in Greece represents a truly life-changing opportunity. How to Apply Are you ready to take the next step in your career and join one of the most rewarding German-speaking jobs available in Europe today? Do not miss this exceptional opportunity to build a fulfilling career in customer support services while enjoying everything that life in Greece has to offer. Click Apply Now to submit your application and one of our dedicated recruitment consultants at Mercier Consultancy Group will be in touch to guide you through the next steps of the process. We look forward to welcoming you to the Mercier Consultancy Group family and helping you begin your exciting new journey in Greece.