German Speaking Customer Expert for Booking.com

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing, we specialize in high-impact BPO placements, ensuring our candidates find the perfect professional match within competitive global markets. Job Overview Are you passionate about the travel industry and seeking a life-changing career move? We are currently hiring for a German Speaking Customer Expert for Booking.com position in Greece, offering a unique opportunity to provide premium support to travelers worldwide while enjoying the Mediterranean sun. Key Responsibilities Deliver exceptional, professional support to travelers and partners within the travel sector. Resolve complex booking inquiries, cancellations, and modifications via phone, email, and chat. Maintain high quality standards to ensure customer satisfaction in a fast-paced travel environment. Act as a brand ambassador for Booking.com, reflecting the premium service standards expected in the travel industry. Collaborate with cross-functional teams to streamline travel service processes. Manage travel-related escalations with empathy, professionalism, and solution-oriented thinking. Stay updated on travel regulations and policies to provide accurate, real-time information to our guests. Requirements Native or fluent German (spoken and written) is mandatory for this role. Professional proficiency in English to navigate internal systems and training. Valid EU passport or a valid work permit for Greece. Proven passion for the travel industry and customer service excellence. Strong problem-solving skills and the ability to thrive in a remote work environment. Benefits What We Offer Competitive Monthly Salary 2 Extra Salaries Per Year (13th and 14th salary) Monthly Performance Bonus Fully Paid Training Health Insurance Fully Paid Relocation Package (flight, transfer, hotel) The opportunity to build your career among the best German-speaking jobs in Greece. Life in Greece Choosing one of our available jobs in Greece means choosing an unparalleled lifestyle. Greece is world-renowned for its stunning coastline, ancient heritage, and a climate that boasts over 300 days of sunshine a year. Living in Greece allows you to experience a vibrant culture that balances professional growth with an unmatched quality of life. Beyond the career benefits, relocation to Greece offers an incredible opportunity to immerse yourself in Mediterranean cuisine and hospitality. Whether you are exploring the bustling streets of Athens or relaxing on a nearby beach, the experience of living in Greece is truly life-enriching. We ensure your transition is seamless, making this the perfect time to secure one of the most sought-after German-speaking jobs in the region. How to Apply If you are ready to take the next step in your career with a global leader in the travel industry, we invite you to join our team today. Click Apply Now to submit your application for the German Speaking Customer Expert for Booking.com position in Greece. We look forward to reviewing your profile! Warm regards, The Recruitment Team at Mercier Consultancy Group