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Mercier Consultancy Group

German Speaking Customer Care Experts - Work In Athens, Greece

RemoteGreece onlyArchived
Published
Role
Support
Employment
Full-time
Salary not disclosed
Check eligibility

Open to GR only. Set where you work from to check your eligibility.

No BS summary

This role is for German-speaking customer care experts to work onsite in Athens, Greece. Candidates must be native or fluent in German and possess a valid EU passport or work permit for Greece. Previous experience in similar German-speaking customer support roles is a strong asset.

Required languages

German Native or fluent

What you'll do

  • Deliver professional and empathetic support to customers via phone, email, and chat.
  • Resolve complex inquiries within the Customer Support Services sector with efficiency and precision.
  • Maintain high levels of customer satisfaction through proactive problem-solving.
  • Ensure accurate documentation of all customer interactions in the CRM system.
  • Collaborate with international teams to improve service quality and internal processes.
  • Contribute to the positive reputation of the brand by upholding industry-leading service standards.
  • Stay updated on product knowledge to provide accurate and relevant guidance to our German-speaking clients.

What they require

  • Native or fluent German (spoken and written).
  • Valid EU passport or work permit allowing for employment in Greece.
  • Excellent communication skills and a passion for the Customer Support Services industry.
  • Proven ability to thrive in a fast-paced, goal-oriented environment.
  • Computer literacy and technical aptitude for navigating support software.
  • Previous experience in similar German-speaking jobs is considered a strong asset.

Benefits

  • Highly competitive Monthly Salary.
  • Two extra salaries per year (13th and 14th salary bonus).
  • Monthly Performance Bonus for high-achieving Customer Care Experts.
  • Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
  • Comprehensive, fully paid initial training program.
  • Premium private health insurance coverage.
  • Relocation support and local administrative assistance to help you settle into your new life in Greece.
Recruitment And Business Process Outsourcing
Salary not disclosed