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Mercier Consultancy Group

German Speaking Customer Agent for Sports & Fitness - Work Remote In Greece

RemoteGreece, Germany, Spain +2 more onlyArchived
Published
Role
Support
Employment
Full-time
Salary not disclosed
Check eligibility

Open to GR, DE, ES, PT, NL only. Set where you work from to check your eligibility.

No BS summary

German-speaking customer service agent for a global fitness leader, based in Greece. Requires native/fluent German, EU passport/work permit for Greece, and intermediate English. Must have a genuine interest in fitness and wellness, with professional and empathetic communication skills.

Required languages

German Native or fluentEnglish Intermediate

What you'll do

  • Provide expert, high-touch support to German-speaking members regarding their fitness equipment, tracking applications, and wellness subscriptions.
  • Guide users through the setup and troubleshooting of fitness wearables, sports apps, and health monitoring services.
  • Promote a culture of health and active living by providing personalized advice on training goals and wellness product features.
  • Document customer interactions within our CRM system to ensure high-quality service standards for this premium Fitness & Wellness brand.
  • Collaborate with international teams to optimize support workflows for German-speaking sports enthusiasts.
  • Maintain comprehensive knowledge of new fitness trends, wellness gadgets, and sports nutrition platforms to offer expert-level advice.
  • Achieve performance targets and KPIs centered on customer satisfaction within the fitness and sports sector.

What they require

  • Native or fluent German (spoken and written) is mandatory for this role.
  • Valid EU passport or a valid work permit for Greece.
  • A genuine interest in the Fitness & Wellness industry and active living.
  • Professional, empathetic communication skills suited for high-end sports and wellness clientele.
  • Intermediate English level to ensure seamless integration into our international support environment.

Benefits

  • Highly competitive monthly salary.
  • 2 Extra Salaries Per Year (13th and 14th salary).
  • Monthly Performance Bonus to reward your dedication.
  • Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
  • Comprehensive, fully paid training on the latest Fitness & Wellness technologies.
  • Full private health insurance coverage.
  • Continuous professional development and growth within the global sports and wellness market.
Recruitment And Business Process Outsourcing
Salary not disclosed