German Speaking Customer Agent for Online Marketplace

German Speaking Customer Service Agent for Online Marketplace About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in the BPO and staffing sector, we specialize in facilitating career transitions that offer professional growth and unparalleled global experiences. Job Overview We are currently seeking candidates for a German Speaking Customer Service Agent for Online Marketplace position in Greece. This role is perfect for professionals looking for German-speaking jobs within the thriving retail sector, offering a unique opportunity to build a career while enjoying the sun-drenched landscape of Greece. Key Responsibilities Provide high-quality support to customers of a global online marketplace, ensuring a premium retail experience. Assist with inquiries related to product listings, order tracking, returns, and digital payments in the retail industry. Resolve complex consumer disputes with a focus on brand loyalty and customer satisfaction. Collaborate with international teams to optimize retail support workflows and maintain service level agreements. Maintain accurate records of customer interactions within the company’s internal retail management systems. Act as a brand ambassador, ensuring that all online and offline retail service interactions reflect our client’s high standards. Stay updated on the latest e-commerce trends and retail policies to provide accurate, up-to-date information. Requirements Native or fluent German (spoken and written) is mandatory for this role. Valid EU passport (mandatory) to work within the European Union. Strong communication skills and a passion for the retail (online & offline) industry. Previous experience in customer-facing roles is considered a significant advantage. Proficiency in computer systems and digital multitasking. Ability to adapt to a remote work environment while remaining professional and goal-oriented. Benefits What We Offer Competitive Monthly Salary Fully Paid Training to ensure your success in this retail sector role. Comprehensive Health Insurance package. Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) for those relocating to Greece. Attractive Monthly Performance Bonus based on your commitment and results. 2 Extra Salaries Per Year (13th and 14th salary) as part of our premium compensation structure. Ongoing career development and professional support from Mercier Consultancy Group. Life in Greece Choosing one of our available jobs in Greece means embracing an exceptional lifestyle filled with sunshine, history, and vibrant culture. Greece offers an unmatched work-life balance, allowing you to enjoy world-famous beaches, archaeological sites, and a welcoming community after your working hours. Our relocation package is designed to make your move to Greece seamless and stress-free. From the incredible local cuisine to the laid-back Mediterranean pace of life, you will find that living in Greece provides a quality of life that is truly second to none. Join our community of expats and locals alike and discover why Greece is the premier destination for your next career move. How to Apply If you are ready to take the next step in your professional journey with this German Speaking Customer Service Agent for Online Marketplace position in Greece, we encourage you to click 'Apply Now' to submit your application. Our team at Mercier Consultancy Group looks forward to reviewing your profile and helping you start your adventure.