German Operations Support Associate (Voice & Non-Voice)
- Role
- Support
- Experience
- Junior
- Employment
- Full-time
Open to EG only. Set where you work from to check your eligibility.
No BS summary
Customer support/operations role in Giza for German-speaking candidates with at least B2 German. Fresh graduates are welcome; 0–1 year in customer service, operations, or BPO is an advantage. Needs basic Microsoft Office and voice/non-voice support readiness.
Required skills
Optional skills
Required languages
Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions . Job Summary: We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence. Responsibilities: Voice Support Handle inbound and outbound calls from German-speaking customers. Resolve customer inquiries and provide accurate information. Deliver exceptional customer service while maintaining quality standards. Escalate complex cases to the relevant teams when required. Non-Voice Support Respond to customer inquiries via email, chat, and ticketing systems. Process requests and update customer records accurately. Document customer interactions and case resolutions. Meet service level agreements (SLAs) and quality targets. Operations Support Follow established processes, policies, and compliance requirements. Collaborate with internal stakeholders to resolve customer issues. Support continuous improvement initiatives and operational excellence. Meet productivity, quality, and customer satisfaction KPIs. Requirements Bachelor's degree preferred. Fresh graduates are welcome to apply. 0–1 year of experience in customer service, operations, or BPO environments is an advantage. Strong communication and problem-solving skills. Ability to work in a fast-paced, multicultural environment. Language Requirements Mandatory German Language Proficiency: Minimum B2 Level (CEFR). Strong verbal and written communication skills in German. Technical Skills Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). Good typing and written communication skills. Experience with CRM or ticketing tools is a plus. Strong attention to detail and accuracy. Benefits Professional training and development opportunities. Career growth within a global organization. Exposure to international clients and business environments. Inclusive, diverse, and collaborative workplace culture.
What you'll do
- Handle inbound and outbound calls from German-speaking customers.
- Resolve customer inquiries and provide accurate information.
- Deliver exceptional customer service while maintaining quality standards.
- Escalate complex cases to the relevant teams when required.
- Respond to customer inquiries via email, chat, and ticketing systems.
- Process requests and update customer records accurately.
- Document customer interactions and case resolutions.
- Meet service level agreements (SLAs) and quality targets.
- Follow established processes, policies, and compliance requirements.
- Collaborate with internal stakeholders to resolve customer issues.
- Support continuous improvement initiatives and operational excellence.
- Meet productivity, quality, and customer satisfaction KPIs.
What they require
- Bachelor's degree preferred.
- Fresh graduates are welcome to apply.
- 0–1 year of experience in customer service, operations, or BPO environments is an advantage.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, multicultural environment.
- Mandatory German Language Proficiency: Minimum B2 Level (CEFR).
- Strong verbal and written communication skills in German.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Good typing and written communication skills.
- Preferred: Experience with CRM or ticketing tools is a plus.
- Strong attention to detail and accuracy.
Benefits
- Professional training and development opportunities.
- Career growth within a global organization.
- Exposure to international clients and business environments.
- Inclusive, diverse, and collaborative workplace culture.
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