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Logicstics

General Manager - International Moving Division

RemoteWorldwide
Published
Role
Operations
Experience
Lead
Salary not disclosed
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No BS summary

Senior General Manager with substantial direct international moving / household goods relocation experience. Must already understand international moving operations, pricing, customs, documentation, ocean/air freight, and team leadership. Excellent written and verbal English required; U.S. international moving market experience is a strong advantage.

Core skills

CRMTransportation Management SoftwareWorkflow Software

Required languages

English Excellent written and verbal communication required就'}],

What you'll do

  • Lead the day-to-day operations of the International Moving Division.
  • Oversee Sales, Operations, Pricing, Sales Support, and Customer Service functions.
  • Recruit, train, coach, and manage remote employees and department leaders.
  • Establish KPIs and performance standards across departments.
  • Hold teams accountable for results and operational execution.
  • Improve sales processes, close rates, workflows, and customer experience.
  • Review pricing strategies and ensure quotes are accurate, competitive, and commercially sound.
  • Coach sales representatives and improve overall sales performance.
  • Identify operational bottlenecks and implement scalable solutions.
  • Handle complex and escalated customer situations professionally.
  • Develop, document, and improve SOPs across the division.
  • Ensure proper coordination between sales, pricing, operations, and customer service.
  • Maintain compliance with international shipping regulations and industry best practices.
  • Work directly with ownership on growth initiatives, technology implementation, hiring, and strategic planning.
  • Take meaningful operational responsibility away from ownership so leadership can focus on broader growth opportunities.

What they require

  • Direct international moving experience is non-negotiable.
  • Candidates must have significant professional experience working specifically within an international moving company or international household goods division.
  • General freight, transportation, supply chain, or logistics experience without international moving experience will not be sufficient.
  • Candidates should have extensive knowledge of international household goods moving.
  • Candidates should have extensive knowledge of international moving operations.
  • Candidates should have extensive knowledge of ocean freight.
  • Candidates should have extensive knowledge of air freight.
  • Candidates should have extensive knowledge of customs procedures.
  • Candidates should have extensive knowledge of international shipping documentation.
  • Candidates should have extensive knowledge of origin and destination services.
  • Candidates should have extensive knowledge of international moving pricing and quoting.
  • Candidates should have extensive knowledge of shipment coordination.
  • Candidates should have extensive knowledge of customer escalations.
  • Candidates should have extensive knowledge of international moving industry standards and processes.
  • Ideally 10+ years of international household goods moving experience.
  • Significant experience managing operations for an international moving company or major international moving division.
  • Proven experience leading teams and developing employees.
  • Experience overseeing multiple functions such as Operations, Sales, Pricing, Sales Support, and Customer Service.
  • Ability to establish KPIs and manage teams against measurable performance expectations.
  • Strong coaching and performance-management capabilities.
  • Experience resolving complex customer and operational escalations.
  • Strong commercial understanding of pricing, profitability, sales performance, and operational efficiency.
  • Excellent written and verbal English communication.
  • Strong analytical, organizational, and problem-solving abilities.
  • High level of computer proficiency.
  • Preferred: Experience with CRM, transportation-management, and workflow software is highly preferred.
  • Preferred: Experience working with the U.S. international moving market is a strong advantage.
  • The ideal candidate is an international moving industry veteran who can contribute immediately.
  • The ideal candidate is a hands-on operator, not someone who only manages from a distance.
  • The ideal candidate is comfortable making decisions independently.
  • The ideal candidate is commercially minded and understands the relationship between pricing, sales, operations, and profitability.
  • The ideal candidate is process-driven and capable of bringing structure to a growing organization.
  • The ideal candidate is strong at coaching employees and improving team performance.
  • The ideal candidate is comfortable handling difficult customer and operational situations.
  • The ideal candidate is accountable and results-oriented.
  • The ideal candidate is able to identify problems before they become larger issues.
  • The ideal candidate is comfortable working directly with ownership in an entrepreneurial environment.
  • Only candidates with substantial direct international moving experience will be considered.

Benefits

  • Competitive base salary
  • Paid vacation and holidays
  • Paid training and onboarding
  • Long-term career growth
  • Significant ownership and influence over the International Moving Division
  • Opportunity to shape processes, teams, technology, and future growth
  • Direct collaboration with company ownership

Logicstics

Logicstics is a rapidly growing international moving company and freight forwarder specializing in household goods relocations worldwide.

Logistics
Salary not disclosed