Logicstics
General Manager - International Moving Division
RemoteWorldwide
- Role
- Operations
- Experience
- Lead
Salary not disclosed
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Open to Worldwide. Set where you work from to check your eligibility.
No BS summary
Senior hands-on General Manager for an International Moving Division. Must already have substantial direct international household goods moving experience, ideally 10+ years, plus leadership across operations, sales, pricing, sales support, and customer service. Requires excellent written and verbal English and strong knowledge of international moving operations, customs, documentation, pricing, and shipment coordination.
Optional skills
CRMTransportation-management softwareWorkflow software
Required languages
English Excellent written and verbal communication.
What you'll do
- Lead the day-to-day operations of the International Moving Division.
- Oversee Sales, Operations, Pricing, Sales Support, and Customer Service functions.
- Recruit, train, coach, and manage remote employees and department leaders.
- Establish KPIs and performance standards across departments.
- Hold teams accountable for results and operational execution.
- Improve sales processes, close rates, workflows, and customer experience.
- Review pricing strategies and ensure quotes are accurate, competitive, and commercially sound.
- Coach sales representatives and improve overall sales performance.
- Identify operational bottlenecks and implement scalable solutions.
- Handle complex and escalated customer situations professionally.
- Develop, document, and improve SOPs across the division.
- Ensure proper coordination between sales, pricing, operations, and customer service.
- Maintain compliance with international shipping regulations and industry best practices.
- Work directly with ownership on growth initiatives, technology implementation, hiring, and strategic planning.
- Take meaningful operational responsibility away from ownership so leadership can focus on broader growth opportunities.
What they require
- Direct international moving experience is non-negotiable.
- Candidates must have significant professional experience working specifically within an international moving company or international household goods division.
- General freight, transportation, supply chain, or logistics experience without international moving experience will not be sufficient.
- Candidates should have extensive knowledge of international household goods moving.
- Candidates should have extensive knowledge of international moving operations.
- Candidates should have extensive knowledge of ocean freight.
- Candidates should have extensive knowledge of air freight.
- Candidates should have extensive knowledge of customs procedures.
- Candidates should have extensive knowledge of international shipping documentation.
- Candidates should have extensive knowledge of origin and destination services.
- Candidates should have extensive knowledge of international moving pricing and quoting.
- Candidates should have extensive knowledge of shipment coordination.
- Candidates should have extensive knowledge of customer escalations.
- Candidates should have extensive knowledge of international moving industry standards and processes.
- Ideally 10+ years of international household goods moving experience.
- Significant experience managing operations for an international moving company or major international moving division.
- Proven experience leading teams and developing employees.
- Experience overseeing multiple functions such as Operations, Sales, Pricing, Sales Support, and Customer Service.
- Ability to establish KPIs and manage teams against measurable performance expectations.
- Strong coaching and performance-management capabilities.
- Experience resolving complex customer and operational escalations.
- Strong commercial understanding of pricing, profitability, sales performance, and operational efficiency.
- Excellent written and verbal English communication.
- Strong analytical, organizational, and problem-solving abilities.
- High level of computer proficiency.
- Preferred: Experience with CRM, transportation-management, and workflow software is highly preferred.
- Preferred: Experience working with the U.S. international moving market is a strong advantage.
- An international moving industry veteran who can contribute immediately.
- A hands-on operator, not someone who only manages from a distance.
- Comfortable making decisions independently.
- Commercially minded and understands the relationship between pricing, sales, operations, and profitability.
- Process-driven and capable of bringing structure to a growing organization.
- Strong at coaching employees and improving team performance.
- Comfortable handling difficult customer and operational situations.
- Accountable and results-oriented.
- Able to identify problems before they become larger issues.
- Comfortable working directly with ownership in an entrepreneurial environment.
- Only candidates with substantial direct international moving experience will be considered.
Benefits
- Competitive base salary
- Paid vacation and holidays
- Paid training and onboarding
- Long-term career growth
- Significant ownership and influence over the International Moving Division
- Opportunity to shape processes, teams, technology, and future growth
- Direct collaboration with company ownership
Logicstics is a rapidly growing international moving company and freight forwarder specializing in household goods relocations worldwide.
Logistics
Salary not disclosed