French Speaking Customer Service Agent - Work Remote In Greece
- Role
- Support
- Employment
- Full-time
Open to GR only. Set where you work from to check your eligibility.
No BS summary
Fluent or native French-speaking customer service agent for remote work from within Greece. Must have a valid EU passport or work authorization and enough English for internal communication. Customer support/contact centre experience is advantageous.
Core skills
Required skills
Required languages
French Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, dedicated to connecting exceptional multilingual talent with world-class organisations across a broad range of industries. With a strong footprint across the continent and a deep specialisation in Customer Support Services, we have earned our reputation as a trusted partner for both candidates and clients alike. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that happen for every professional we place. Job Overview Mercier Consultancy Group is currently seeking a motivated and customer-focused French Speaking Customer Service Agent to join a dynamic remote team based within Greece. This is an outstanding opportunity for fluent French speakers who are passionate about delivering exceptional customer experiences within the Customer Support Services industry and who are ready to take their career to the next level. Whether you are already based in Greece or are considering one of the most exciting relocation opportunities available, the French Speaking Customer Service Agent position in Greece offers a rewarding professional environment, generous benefits, and a lifestyle that is second to none. Key Responsibilities Deliver high-quality customer support to French-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry. Handle customer enquiries, complaints, and service requests in a professional, timely, and empathetic manner, always striving for first-contact resolution. Accurately log all customer interactions and case updates in the company's CRM system, maintaining precise and up-to-date records. Identify, investigate, and escalate complex or unresolved issues to the appropriate internal teams, ensuring seamless service continuity for clients. Actively contribute to team performance targets, including customer satisfaction scores, response times, and quality assurance benchmarks. Stay fully informed of product and service updates, company policies, and industry best practices to provide accurate information to customers at all times. Collaborate with colleagues and team leaders to share knowledge, refine support processes, and continuously improve the overall customer experience. Uphold the company's brand values and service standards in every customer interaction, acting as a true ambassador for the client's business. Requirements Native or fluent French language proficiency — both spoken and written — is an absolute requirement for this role. Valid EU passport or appropriate work authorisation (mandatory). A good command of English for internal communication and training purposes. Previous experience in a customer service, contact centre, or Customer Support Services environment is highly advantageous, though motivated candidates with a strong service mindset are encouraged to apply. Excellent interpersonal and communication skills, with a natural ability to listen actively, resolve issues calmly, and build rapport with customers. Strong digital literacy and the ability to work efficiently with CRM platforms, ticketing systems, and standard office software. Self-motivated, reliable, and able to work independently in a remote setting while remaining a collaborative and engaged team member. Benefits What We Offer Competitive Monthly Salary — structured to reflect your skills, experience, and contribution. Fully Paid Training — comprehensive onboarding and ongoing professional development within the Customer Support Services sector. Health Insurance — private medical coverage for your peace of mind. Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation to support your move to Greece. Monthly Performance Bonus — rewarding your dedication and outstanding results every single month. 2 Extra Salaries Per Year — receive a 13th and 14th salary as part of your total compensation package, an exceptional financial benefit. Remote Work Flexibility — carry out your role from the comfort of your home, anywhere within Greece. And Much More — including career progression opportunities, a supportive multicultural team environment, and the backing of one of Europe's most respected recruitment firms. Life in Greece Greece is one of Europe's most captivating destinations, offering an extraordinary quality of life that continues to attract professionals from across the world. With over 300 days of sunshine per year, a breathtaking Mediterranean coastline, ancient historical landmarks, and a warm, welcoming culture, Greece provides a lifestyle that few other countries can rival. From the vibrant energy of Athens to the tranquil beauty of the Greek islands, living and working in Greece means waking up each day in a place that genuinely feels like a privilege — not just a posting. Beyond its natural beauty, Greece is celebrated for its world-renowned cuisine, its rich social culture, and a cost of living that compares very favourably with many other Western European nations. For French-speaking professionals exploring new jobs in Greece, the country offers not only a remarkable personal adventure but also a thriving professional landscape, particularly within the Customer Support Services industry. With a fully paid relocation package provided, there has never been a better time to discover everything that Greece has to offer — professionally and personally. How to Apply If you are a fluent or native French speaker ready to embrace an exceptional career opportunity within the Customer Support Services industry, we want to hear from you. This French Speaking Customer Service Agent position in Greece represents a truly rare combination of professional growth, financial reward, and an enviable Mediterranean lifestyle — and it is available right now. Do not miss your chance to be part of something outstanding. Click Apply Now to submit your application, and a dedicated consultant from Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you to the team and to one of the most sought-after French-speaking jobs in Greece today.
What you'll do
- Deliver high-quality customer support to French-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
- Handle customer enquiries, complaints, and service requests in a professional, timely, and empathetic manner, always striving for first-contact resolution.
- Accurately log all customer interactions and case updates in the company's CRM system, maintaining precise and up-to-date records.
- Identify, investigate, and escalate complex or unresolved issues to the appropriate internal teams, ensuring seamless service continuity for clients.
- Actively contribute to team performance targets, including customer satisfaction scores, response times, and quality assurance benchmarks.
- Stay fully informed of product and service updates, company policies, and industry best practices to provide accurate information to customers at all times.
- Collaborate with colleagues and team leaders to share knowledge, refine support processes, and continuously improve the overall customer experience.
- Uphold the company's brand values and service standards in every customer interaction, acting as a true ambassador for the client's business.
What they require
- Native or fluent French language proficiency — both spoken and written — is an absolute requirement for this role.
- Valid EU passport or appropriate work authorisation (mandatory).
- A good command of English for internal communication and training purposes.
- Previous experience in a customer service, contact centre, or Customer Support Services environment is highly advantageous, though motivated candidates with a strong service mindset are encouraged to apply.
- Excellent interpersonal and communication skills, with a natural ability to listen actively, resolve issues calmly, and build rapport with customers.
- Strong digital literacy and the ability to work efficiently with CRM platforms, ticketing systems, and standard office software.
- Self-motivated, reliable, and able to work independently in a remote setting while remaining a collaborative and engaged team member.
Benefits
- Competitive Monthly Salary — structured to reflect your skills, experience, and contribution.
- Fully Paid Training — comprehensive onboarding and ongoing professional development within the Customer Support Services sector.
- Health Insurance — private medical coverage for your peace of mind.
- Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation to support your move to Greece.
- Monthly Performance Bonus — rewarding your dedication and outstanding results every single month.
- 2 Extra Salaries Per Year — receive a 13th and 14th salary as part of your total compensation package, an exceptional financial benefit.
- Remote Work Flexibility — carry out your role from the comfort of your home, anywhere within Greece.
- And Much More — including career progression opportunities, a supportive multicultural team environment, and the backing of one of Europe's most respected recruitment firms.