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Pennylane

Financial Services Support Specialist

RemoteFrance only
Published
Role
Support
Employment
Full-time
Company size
Enterprise
Salary not disclosed
Check eligibility

Open to FR only. Set where you work from to check your eligibility.

No BS summary

Support specialist for B2B financial-services customers in France, with several years in a neobank, online bank, or traditional bank. Must understand banking systems, have prior B2B support experience, speak English, and be able to travel to Paris 2 days per month.

Required languages

English

What you'll do

  • Act as a business and platform expert for customers using Pennylane as their central accounting and financial management software.
  • Serve as the central relay point between executive customers, their internal accountants, and the Support team.
  • Stay in daily contact with users and understand the problems they encounter.
  • Investigate customer issues and provide answers or solutions.
  • Escalate issues to technical teams when necessary.
  • Join the CSM Academy and continuously train on the product and team processes during the first 3 months.
  • Learn about the company, its vision, and its departments during the first 3 months.
  • Identify stakeholders and collaborate effectively within the team and across departments during the first 3 months.
  • Start answering customer requests related to financial services by receiving, qualifying, and providing fast, impactful responses during the first 3 months.
  • Gain autonomy and take full ownership of the customer portfolio after 4 to 6 months.
  • Handle increasingly complex customer requests after 4 to 6 months.
  • Contribute to creating and updating customer help materials to increase customer autonomy.
  • Share accounting knowledge and field experience with colleagues.
  • Represent customer voice and usage and share structured feedback with product teams.
  • Become a product expert and improve team efficiency by identifying improvement areas.
  • Lead projects that matter to you and help you progress.

What they require

  • Several years of experience in a neobank, online bank, or traditional bank.
  • Excellent understanding of the banking system.
  • Previous B2B support experience required.
  • Comfortable with daily phone interactions with customers.
  • Preferred: Direct work with company executives, such as internal consulting.
  • Available for rotating hours adapted to customer needs.
  • Preferred: Interest in technology, especially knowledge of current FinTech products on the market.
  • Must speak English; level is assessed and appreciated depending on the department applied to.
  • Enjoy working in a constantly changing environment.
  • Make collaboration a priority within the team or with other stakeholders.
  • Have enough perspective to prioritize high-business-impact actions in daily work.

Benefits

  • Remote role with 2 days of travel to Paris offices per month, expenses covered.
  • Health insurance among the best on the market: Alan Blue and Alan Mind.
  • Meal vouchers via Swile card.
  • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation.
  • Possibility to improve English through Busuu.
  • Monthly dedicated budget for all Pennylaners to support working from home or coworking spaces.
  • Easy access to offices located a few minutes from Saint Lazare in central Paris.
  • BSPCE equity package.
  • Access to 8000 gyms across France and more than 300 wellness activities through Gymlib.
  • Mac computer.
  • Regular company sports and events, including Tech Days every 3 months for remote Pennylaners and an annual company seminar.
  • Inclusive, caring work environment in offices and remote.

Pennylane

French company providing accounting and financial management software

🇫🇷 FranceFintechEnterprisepennylane.com/fr/

What people say about this company

3.2/ 5

Details

Apply routeDom
Salary not disclosed