Field Service Technician - Austin, TX
- Role
- Support
Open to US only. Set where you work from to check your eligibility.
No BS summary
Field Service Technician based in/remote within Austin, TX to install, maintain and repair digital cinema/pro-AV equipment. Requires an Associate's degree or equivalent, electronics/Pro‑AV experience, valid state driver's license and willingness to travel 70–80% and work weekends/on-call. Familiarity with computer and networking concepts and proficiency with MS Office expected.
Core skills
Required skills
Abou t the role
The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.
What you'll do
Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc. Provides demand service for customers; determines and executes a support plan Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting Installs electronic or digital equipment and tests Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel Willing to take ownership and take on other duties as assigned This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on-call
Qualifications
Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience Experience with electronics related to the Pro-Av market Familiarity with computer and networking concepts and architecture Experience with digital cinema equipment is preferred Strong attention to detail Proficient with MS Office Exceptional customer service skills required This position requires a valid, state issued driver’s license This position requires the ability to stand, sit, squat and bend for a period of time Excellent communication skills, both verbal and written Comfortable working in a high-stress, face-paced environment with shifting priorities Excellent time management, organizational, and analytical skills Self-starter who can find and resolve issues as they are identified Ability to successfully interface with a wide range of personnel within the organization
Here’s what makes us so great:
Competitive compensation and benefits A fun environment that fosters energy, creativity and results Highly collaborative and flexible working environment High-caliber partnerships and on-going opportunities to work with industry leaders and experts We invest in, and use, the latest technologies
Still don’t believe us?
Strong Technical Services, Inc. is an Equal Employment Opportunity employer. This organization participates in eVerify and conducts pre-employment criminal history background checks and drug screens.
About Strong Technical Services, Inc.
At Strong Technical Services, Inc., we are a highly motivated value-based organization operating in a nimble environment. Focused on creating a hard-working culture, we challenge inspired and driven people to take smart risks.
Strong specializes in the installation and service of digital projection, audio systems, and digital signage. Our company offers a unique opportunity for field technicians to work in a fast paced, agile environment with cutting edge technologies to support our growing network of customers.
Strong Technical Services is a Fundamental Global Company. Fundamental Global is a nationwide provider of technology-based products and is the primary service provider for theatre chains, financial institutions, healthcare facilities, and retail outlets nationwide. We are headquartered in Mooresville, NC along with an office and warehouse in Omaha, NE.
We are revolutionizing the future of digital media and digital cinema products. Do you have what it takes to be a part our team?
What you'll do
- Provide preventive maintenance, installation, site surveys, demand and emergency services for digital cinema equipment and related Pro‑AV systems
- Perform maintenance on projection equipment, digital signage, sound systems, servers and power supplies
- Test electronic assemblies and components using meters and test equipment (ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automated test equipment)
- Diagnose and repair defective components; resolve firmware and software issues and perform field testing
- Record activities daily in Field Point (work description, expenses, hours, labor and travel) and report status of customer complaints/claims
What they require
- Associate's degree (A.A.) or equivalent from two-year college or technical or equivalent combination of education and experience
- Experience with electronics related to the Pro‑AV market
- Familiarity with computer and networking concepts and architecture
- Valid, state-issued driver's license
- Willingness and ability to travel in and out of market up to 70–80% and work weekends, holidays and on-call
Benefits
- Competitive compensation and benefits
- Highly collaborative and flexible working environment
- Opportunities to work with industry leaders and experts
- Use of and investment in the latest technologies
At Strong Technical Services, Inc., we are a highly motivated value-based organization operating in a nimble environment. Focused on creating a hard-working culture, we challenge inspired and driven people to take smart risks. Strong specializes in the installation and service of digital projection, audio systems, and digital signage. Our company offers a unique opportunity for field technicians to work in a fast paced, agile environment with cutting edge technologies to support our growing network of customers. Strong Technical Services is a nationwide provider of technology-based products and is the primary service provider for theatre chains, financial institutions, healthcare facilities, and retail outlets nationwide. We are headquartered Omaha, NE. We are revolutionizing the future of digital media and digital cinema products.