Experienced Virtual Medical Assistant (Associate)

Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency. Key responsibilities include: Managing patient scheduling for appointments, surgeries, and procedures Handling prescription refills and coordinating medications Performing insurance verification and supporting medical billing processes Maintaining and updating patient medical records Supporting telehealth consultations and virtual care coordination Facilitating communication between patients, families, and medical staff Providing general administrative and operational support to assigned clinics or providers Requirements Required Qualifications: BS Nursing or allied health graduate (registered or underboard) Background working in a BPO healthcare account or clinical/hospital setting US healthcare insurance verification experience Prior HIPAA/PHI handling experience or HIPAA training Professional fluency in English (written and verbal) Able to work a fixed night shift Work-from-home setup with a laptop/PC, reliable internet connection, and headset Preferred Qualifications: Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries) Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms Benefits Competitive Pay Paid training Annual salary increase 10% night differential & holiday pay Attendance bonus Career advancement & incentives Health & Protection Free HMO after training 1 free dependent (Year 1) Up to 2 dependents (under 5 years tenure) HMO upgrade at Year 5 SSS, PAG-IBIG, PhilHealth Paid Time Off Service Incentive Leave (prorated) Sick & Vacation Leave Bereavement, Maternity/Paternity Solo Parent & Gynecologic Leave Tiered leave credits Convertible leave credits Financial & Long-Term Benefits 13th month pay (June & December release) No-interest cash advance (after 1 year, subject to conditions) FWD retirement fund (Year 4 eligible, Year 7 fully covered) Year-end performance incentive Milestone recognition packages Work Environment Company equipment + IT support Work-life balance Performance appraisal Continuous learning Inclusive, values-driven leadership