EXO Ranger (Lead - L2)
- Role
- Support
- Experience
- Lead
- Employment
- Full-time
Open to IN only. Set where you work from to check your eligibility.
No BS summary
Lead-level Exchange/Microsoft 365 specialist for India-based remote work. Requires 3+ years in product/customer/technical support and demonstrated Microsoft 365 / Exchange Online experience, including migrations, mailbox management, mail flow and compliance. Fluent English and familiarity with identity solutions (ADFS, DirSync/AADSync) and networking/troubleshooting tools are required.
Core skills
Required skills
Optional skills
Optional languages
Preferred Qualifications, Abilities and Experience • Demonstrated experience of M365 technologies (Preferably MS 900 Certification) • Experience of Exchange Online architecture, mailbox management, retention policies, and compliance features. • Experience with Exchange migrations, upgrades, and optimization. • Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations across on prem and cloud. • Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On. • Understanding of Message Retention and Data Compliance Requirements. • Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers). • Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools. Qualifications Required/Minimum Qualifications • 3+ years prior product, customer support and/or technical support experience. • Language Qualification: English Language: fluent in reading, writing, and speaking. • 3+ years prior product, customer support and/or technical support experience We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!
What you'll do
- Manage Exchange Online architecture, mailbox management, retention policies and compliance features.
- Plan and execute Exchange migrations, upgrades and optimization (on-prem to cloud).
- Configure and manage mail flow, messaging policies and managed availability.
- Implement reporting, logging and disaster recovery for messaging systems.
- Troubleshoot mail/HTTP/network issues using tools like Fiddler, HTTP Watch, Netmon and browser developer tools.
What they require
- 3+ years prior product, customer support and/or technical support experience.
- Language Qualification: English Language: fluent in reading, writing, and speaking.
- Demonstrated experience of M365 technologies.
- Experience with Exchange migrations, upgrades, and optimization.
- Understanding of identity solutions (e.g. ADFS, DirSync/AADSync) and message retention/data compliance requirements.
- Preferred: MS-900 certification
Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!
What people say about this company
2.9/ 5
- Opportunities for professional growth and development.
- Concerns about management effectiveness and communication.
- Work-life balance can be challenging.