Callnovo
English-Spanish Bilingual Tier 2 Technical Support Representative
RemoteSpanish-speaking countries in theAmeric
- Role
- Support
- Employment
- Contract
Salary not disclosed
Check eligibility
Open to Anywhere in Spanish-speaking countries in theAmeric. Set where you work from to check your eligibility.
No BS summary
Bilingual (English + Spanish) Tier 2 tech-support agent doing inbound/outbound calls, remote sessions and real-time chat on a fixed 5-day/week shift (3 PM–12 AM CET, weekends included). Must have Windows OS and PC hardware troubleshooting knowledge plus prior helpdesk/technical-support experience. Remote, hired only from Spanish-speaking countries in Americas time zones.
Core skills
Windows OSPC hardware
Required skills
Malware and antivirus softwareEmail client configuration (SMTP, IMAP, POP)Driver installationRemote support / screen-share tools
Optional skills
macOSData recovery
Required languages
English FluentSpanish Fluent
What you'll do
- Handle inbound customer calls and provide efficient technical assistance
- Make outbound calls to customers requiring technical support
- Conduct remote sessions to diagnose and resolve technical problems
- Communicate with customers via real-time chat during remote support sessions
- Troubleshoot PC hardware, software, operating system, driver, email, malware, and peripheral device issues
- Guide customers through Windows OS installation, configuration, and system-related troubleshooting
- Provide clear, step-by-step solutions to customers
- Escalate unresolved or complex cases to the appropriate team or supervisor
- Participate in service improvement initiatives as assigned
What they require
- Previous experience in technical support, IT helpdesk, or customer-facing troubleshooting roles
- Strong troubleshooting and problem-solving skills
- Ability to research and resolve unfamiliar technical issues
- Good knowledge of PC hardware components, including CPU, GPU, RAM, storage, and related devices
- Advanced knowledge of Windows OS, including installation, software installation/uninstallation, customization, and troubleshooting
- Understanding of viruses, malware, and antivirus software
- Familiarity with drivers, driver sources, and installation procedures
- Ability to configure and troubleshoot input/output devices and other hardware peripherals
- Knowledge of email client setup, account configuration, SMTP, IMAP, and POP ports
- Ability to guide customers clearly and patiently through technical steps
- Strong organizational skills and ability to multitask
- Strong listening, analytical, and communication skills
- Must be available to work weekends as part of a 5-day workweek
Callnovo is a professional Contact Center with over 21 years experience in the BPO industry.
BPO
Salary not disclosed