Callnovo
English-Spanish Bilingual Tier 2 Technical Support Representative
RemoteArgentina only
- Role
- Support
- Employment
- Contract
Salary not disclosed
Check eligibility
Open to AR only. Set where you work from to check your eligibility.
No BS summary
Bilingual English-Spanish Tier 2 tech support rep, remote, Argentina-based. Needs prior tech support experience and strong Windows OS + PC hardware troubleshooting skills. Works 5 days/week, 3PM–12AM CET, including weekends.
Core skills
Windows OSPC hardware
Required skills
Antivirus softwareDevice driversSMTPIMAPPOP
Optional skills
macOSData recovery
Required languages
English FluentSpanish Fluent
What you'll do
- Handle inbound customer calls and provide efficient technical assistance
- Make outbound calls to customers requiring technical support
- Conduct remote sessions to diagnose and resolve technical problems
- Communicate with customers via real-time chat during remote support sessions
- Troubleshoot PC hardware, software, operating system, driver, email, malware, and peripheral device issues
- Guide customers through Windows OS installation, configuration, and system-related troubleshooting
- Provide clear, step-by-step solutions to customers
- Escalate unresolved or complex cases to the appropriate team or supervisor
- Participate in service improvement initiatives as assigned
What they require
- Fluent in English and Spanish
- Previous experience in technical support, IT helpdesk, or customer-facing troubleshooting roles
- Strong troubleshooting and problem-solving skills
- Ability to research and resolve unfamiliar technical issues
- Good knowledge of PC hardware components (CPU, GPU, RAM, storage)
- Advanced knowledge of Windows OS (installation, configuration, troubleshooting)
- Understanding of viruses, malware, and antivirus software
- Familiarity with drivers and installation procedures
- Ability to configure and troubleshoot input/output devices and peripherals
- Knowledge of email client setup, SMTP, IMAP, and POP ports
- Ability to guide customers clearly and patiently through technical steps
- Strong organizational skills and ability to multitask
- Comfortable working with routine tasks in a computerized environment
- Strong listening, analytical, and communication skills
- Customer-focused mindset and commitment to high customer satisfaction
- Must be available to work weekends as part of a 5-day workweek
Callnovo is a professional Contact Center with over 21 years experience in the BPO industry.
BPO
Salary not disclosed