English-Spanish Bilingual Tier 2 Technical Support Representative
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No BS summary
Bilingual (English-Spanish) Tier 2 technical support rep for Callnovo. Requires prior customer support experience, strong troubleshooting, and escalation handling. Remote freelance contract, 5 days/week with CET hours.
Required languages
English-Spanish Bilingual Tier 2 Technical Support Representative Barcelona, Catalonia, Spain Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location: Remote / Freelancer Contract This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location. Employment Type: Freelancer Contract Working Hours: - 3:00 PM – 12:00 AM Central European Time - 5 days per week - Weekend rotation may be required Market Served: English and Spanish-speaking customers Industry: Customer Support / Technical Support / Call Center Services Job Overview: Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations. Key Responsibilities: - Provide Tier 2 customer and technical support in both English and Spanish. - Troubleshoot product, account, and service issues, guiding customers to resolution. - Accurately escalate complex cases with clear notes and supporting details. - Maintain professional communication across email, phone, chat, or ticketing channels. - Follow client workflows, quality standards, and data privacy requirements. Requirements: - Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages. - Prior experience in customer support, call cen Posted: 2026-06-03
What you'll do
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
What they require
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, or technical support.
- Solid troubleshooting abilities.
- Experience handling customer escalations.
Callnovo is a professional Contact Center with over 21 years experience in the BPO industry.