eLearning Instructional Designer

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.

glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI%5FIE969384.0,7%5FIL.8,17%5FIC2479061.htm?%5F%5Fcf%5Fchl%5Fjschl%5Ftk%5F%5F=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ%5Fr3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup%5Fa5BgydX5zVm2U0mgcaqG8RaD5%5FerjNWW%5FxdDVZWZ27G4Ubgl-6Pn%5FCRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf%5Fpn0h2u9L%5F1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z%5FjybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L%5FlI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9%5FJCgs6whTRPXnSUKFKCXGX-veXpiD%5FMnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl%5F0Arc5ipzM%5F-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt%5F55BflwYKpQeg)

The eLearning Instructional Designer will work on exciting online learning solutions (courses, games, simulators and assessments) for KnowBe4’s customers. While you need to understand reasonable software security practices, you do not need to have a background in information security. Just be a creative instructional designer, bring new ideas to the table, and ship learning activities to the LMS! The ideal candidate should be an AI enthusiast with a passion for leveraging artificial intelligence to transform learning experiences. You will work together with other eLearning developers, QA and engineers in a fast-paced environment, working with SMEs and the entire team (graphics, Q/A course builders, and leadership) to help build and integrate eLearning assets.

Our highly collaborative teams rapidly release courseware in an environment where innovation is applauded and minimizing distractions from real work are top priority.

Responsibilities:

• Design and develop comprehensive eLearning content (courses, games, simulators and assessments) using AI tools for content generation, visualization, and interactivity to integrate with the Learning Management System (LMS)
• Implement online andragogy, instructional design, and adult learning principles while leveraging AI capabilities to enhance content creation and delivery
• Utilize AI writing tools (like KnowBe4 AIPortal, ChatGPT, Claude) to draft course scripts, scenarios, assessments, and learning activities
• Practice effective interpersonal communication skills and the ability to work with different levels within the organization, to build relationships, to actively listen, and to assist team members and/or subject matter experts (SME) in translating concepts (including AI-generated content) into engaging, effective online courses.
• Develop storyboards in a standard format that strategically incorporate AI-created content components and respond promptly to feedback from Q/A and leadership
• Use AI tools to assist in developing sound knowledge checks for formative assessment, as well as strong summative assessments
• Stay current with emerging AI technologies relevant to eLearning development
• Possess effective communication skills: written (including editing and proof-reading), verbal, and presentation (including visuals), including the ability to articulate how AI enhances instructional content
• Possess the ability and experience to effectively utilize the required technology tools (MS Word, Gmail, Basic HTML/JavaScript) alongside AI content creation tools and platforms
• Evaluate AI-generated content for quality, accuracy, and alignment with learning objectives that abide by copyright and intellectual property considerations before integration into courses
• Document best practices; research and recommend improvements to AI content creation workflows to enhance quality and efficiency
• Create templates and frameworks that can be consistently applied when using AI writing tools and assist publishers in utilising them

Requirements:

• B.A. or B.S in Adult Education, Cybersecurity, Information Technology (or comparable work experience) required
• M.S. or M.A. or M.Ed. in Instructional Design or Instructional Technology (or comparable work experience) preferred
• Minimum 2 years experience with the instructional design best practices (storyboard development for online)
• Minimum 2 years experience with created complex assessment items for formative and summative purposes
• Minimum 2 years experience with making engaging and interesting online courseware (preferably in a corporate environment)
• Experience with Web Accessibility Standards (Section 508 & WCAG 2.1)
• Experience with learning solutions for iOS, iBooks, Android, and other interactive media/mobile platforms and programming
• Minimum 2 years of relevant experience in learning/online learning
• Creative problem-solving, adaptability, and willingness to learn new AI tools
• Experience with AI tools (ie...ElevenLabs, Google Veo 3, HeyGen, Synthesia Midjourney AI, RunwayML,ect.)
• Ability to balance efficiency of AI tools with pedagogical effectiveness
• Critical thinking to evaluate AI outputs for educational appropriateness
• Top notch Communication skills, verbal & written
• Ability to learn and apply new tools, techniques and processes quickly
• Great listening skills to working with subject matter experts (SME) and other team members to incorporate their ideas and feedback
• Terrific problem solver in general and as it applies to designing effective courseware for adult learners operating in a world of distractions
• Works well with others in a fast-paced, collaborative environment
• First rate skills at time and priority management
• Effective self-editor (although you will work with a Q/A team)
• Familiarity with and interest in current communications and visual design principles and how they apply to adult learners
• Understanding of concepts of gamification and how to employ them in online learning
• General understanding of UI/UX needs of accessibility and how it applies to adult learners
• Curious, innovative, and creative
• Ability to write assessment & knowledge check questions to reinforce learning & ensure retention / ability to apply learned material
• Build and organize effective prompt libraries for consistent results from AI tools
• Ability to prompt, create and integrate AI-generated elements seamlessly with human-created content
• Knowledge of best practices for AI content creation and curation in instructional design
• Adaptability and openness to evolving AI capabilities and applications in eLearning

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.

Note: An applicant assessment and background check may be part of your hiring procedure.

**Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.

No recruitment agencies, please.