Education & Enablement Associate, Enrollment

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

As a Training Associate, you'll be the senior trainer on the Enrollment Education & Enablement team, working closely with the E&E Team Lead to shape how our Enrollment Specialists learn, grow, and succeed. You'll design and deliver the training programs that turn new hires into confident, high-performing team members — and you'll keep building on that foundation through ongoing coaching, live facilitation, and continuous improvement of our enrollment skills and processes.

This is a role for someone who loves building things that work: you'll create curricula, e-learning modules, and job aids from the ground up. Then, you’ll bring them to life by leading live training sessions and providing coaching and support to both new hires and training coordinators. If you're energized by seeing your work directly translate into stronger team performance and better outcomes for the patients we serve, this role is built for you.

New Hire Onboarding, Assessment, and Nesting

• Manage comprehensive Enrollment Specialist onboarding program for new hires, which included Thyme Care onboarding and job-specific training on enrollment workflows and operations.
• Lead live, virtual training sessions for new hires throughout onboarding and ramp-up.
• Develop clear, engaging training materials for both virtual and live training.
• Build effective knowledge checks, assignments, and evaluations to assess new hire knowledge and retention throughout onboarding and to determine graduation readiness and provide targeted coaching to close skill gaps before full ramp.

Ongoing Education and ES Learning & Development

• Partner with E&E Team Lead to design, build, and continually evolve an ongoing education program that sharpens Enrollment Specialists' performance and skills over time, including live training for continuing education and professional development.
• Informally coach and support training coordinators, helping them grow their own facilitation and coaching skills.

Enrollment Handbook and Job Aids

• Own and maintain the Enrollment Handbook and Learning Management System (LMS), keeping content accurate, current, and easy to access.
• Create e-learning modules, presentations, SOPs, and job aids that support day-to-day enrollment work.
• Work with subject matter experts to keep training content accurate as products, workflows, and processes evolve.
• Support process documentation and knowledge base updates so the team has reliable resources at their fingertips.

Cross-functional Partnership

• Partner with Enrollment quality team and Enrollment Specialist Team Leads and Managers to identify trends and training needs across the Enrollment Care Team, translating insights into sharper enablement materials and targeted coaching priorities.

WHAT YOU’VE DONE

Experience

• 4 - 7 years of experience in training curriculum development or instructional design, preferably in healthcare, insurance, or a medical support setting.
• Experience working within an enrollment team or similar patient-facing administrative healthcare function, either as an enrollment team member or trainer.
• Experience developing and delivering both instructor-led and self paced/virtual training programs.
• Familiarity with onboarding processes, especially in regulated environments.

Education & Certification

• Bachelor’s degree preferred (Education or Healthcare-related field preferred but not required).
• Knowledge of HIPAA and healthcare compliance standards required.

WHAT LEADS TO SUCCESS

Training expertise. You have experience facilitating and building staff training, with a well-developed instinct for how to build engaging training and clear materials that drive staff proficiency and success.

Healthcare. You have experience building learning and development programs in highly regulated healthcare environments.

Data savvy. You are comfortable with data, spreadsheets, and have experience leveraging data and building reports to measure the effectiveness of training programs and identify trends.

Collaborative approach. You can seamlessly collaborate with cross-functional teams including Enrollment Management and Team Leads, as well as HR, Compliance, Operations, and IT.

A patient-first approach. You’re personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one.

Operational orientation. Creating and improving processes is second nature for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly.

Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately.

Effective listener and communicator. You are persuasive and articulate, but you always start by listening. You build rapport, trust, and great working relationships with colleagues.

Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $70,000–$80,000. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.