Ecommerce Admin Support Assistant
- Role
- Operations
- Employment
- Full-time
Open to PH only · UTC+10…UTC+11. Set where you work from to check your eligibility.
No BS summary
Ecommerce Admin Support Assistant needed for a Sydney-based online business. Must have 4+ years in ecommerce administration, advanced Excel, and experience with image editing tools like Canva/Photoroom and AI tools like ChatGPT/Claude. Requires excellent written English and specific hardware.
Core skills
Required skills
Optional skills
Required languages
Our client is an established Sydney-based online business specialising in wholesale and retail garden decor across Australia. Operating successfully for seven years, they are a small, fast-moving team that leverages modern AI tools daily to drive innovation and operational efficiency. They are now seeking to hire an Ecommerce Admin Support Assistant to maintain daily operational excellence and keep their digital storefronts running seamlessly. Serving as the backbone of day-to-day operations, this role ensures high data accuracy, spotless website content, and smooth platform administration. Job Responsibilities Ecommerce & Website Management Manage and update product listings across Shopify and BigCommerce platforms Update pricing, inventory levels, product descriptions, and category structures Audit website content continuously to identify and resolve broken links, listing errors, and system glitches Data Processing & Image Editing Perform product data entry, spreadsheet formatting, data cleaning, error correction, and duplicate removal Prepare product images by executing background removal, cropping, and resizing Upload and organise processed product media across ecommerce channels Marketing & Operational Support Create engaging marketing collateral using Canva and AI platforms Conduct daily research and administration using AI productivity tools such as ChatGPT and Claude Conduct outbound calls and support general operational tasks as priorities evolve Requirements At least four years of experience in an ecommerce administration, virtual assistant, or operations support role Advanced proficiency in Microsoft Excel for data entry, formatting, and data cleaning Practical experience preparing and editing product images using Canva, Photoroom, or AI tools Proven experience utilising AI tools such as ChatGPT and Claude for everyday work efficiency High level of attention to detail with a strong commitment to data accuracy Excellent written English communication capabilities Hardware setup meeting minimum specifications including an i5 or i7 10th-Gen processor, 16GB RAM, dual monitors, and high-speed internet with a backup connection Nice-to-Have Skills Hands-on experience working directly with both Shopify and BigCommerce platforms Previous experience making outbound business support calls Demonstrated ability to create advanced workflows using AI design and research applications Benefits Permanent work-from-home set-up Dayshift (Australian Eastern Standard Time business hours) Full-time job HMO (STAFF only) Annual leave 13-month pay With Government mandated benefits
What you'll do
- Manage and update product listings across Shopify and BigCommerce platforms
- Update pricing, inventory levels, product descriptions, and category structures
- Audit website content continuously to identify and resolve broken links, listing errors, and system glitches
- Perform product data entry, spreadsheet formatting, data cleaning, error correction, and duplicate removal
- Prepare product images by executing background removal, cropping, and resizing
- Upload and organise processed product media across ecommerce channels
- Create engaging marketing collateral using Canva and AI platforms
- Conduct daily research and administration using AI productivity tools such as ChatGPT and Claude
- Conduct outbound calls and support general operational tasks as priorities evolve
What they require
- At least four years of experience in an ecommerce administration, virtual assistant, or operations support role
- Advanced proficiency in Microsoft Excel for data entry, formatting, and data cleaning
- Practical experience preparing and editing product images using Canva, Photoroom, or AI tools
- Proven experience utilising AI tools such as ChatGPT and Claude for everyday work efficiency
- High level of attention to detail with a strong commitment to data accuracy
- Excellent written English communication capabilities
- Hardware setup meeting minimum specifications including an i5 or i7 10th-Gen processor, 16GB RAM, dual monitors, and high-speed internet with a backup connection
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
Our client is an established Sydney-based online business specialising in wholesale and retail garden decor across Australia. Operating successfully for seven years, they are a small, fast-moving team that leverages modern AI tools daily to drive innovation and operational efficiency.