Dyne Care Partner - New England
- Role
- Support
- Experience
- Senior
- Employment
- Full-time
- Company size
- Mid-size
Open to US only. Set where you work from to check your eligibility.
No BS summary
Field-based Dyne Care Partner to support patients, caregivers, and healthcare providers with education, reimbursement, and care coordination for rare neuromuscular diseases. Requires 8+ years of healthcare experience, including 5+ in patient services/reimbursement/case management, and strong knowledge of payer processes. Must reside in New England and travel up to 80%.
Core skills
Required skills
Optional skills
What you'll do
- Serves as a primary point of contact for patients and caregivers throughout the treatment journey
- Provides individualized education on disease state, therapy, and treatment expectations using approved materials
- Conducts proactive outreach to identify support needs and address access or adherence barriers
- Coordinates support services and resources to assist patients and caregivers
- Builds trusted relationships through empathetic, patient-centered communication
- Educates on proper product storage, handling, and administration
- Provides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers
- Supports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements
- Identifies reimbursement and access challenges and facilitates appropriate escalation through approved channels
- Supports continuity of care during insurance changes, site-of-care transitions, and reauthorization events
- Builds and maintains relationships with healthcare providers, office staff, and infusion partners
- Provides education on patient support services, reimbursement processes, and available resources
- Supports infusion center readiness, including product handling, storage, preparation, and administration requirements
- Serves as a reimbursement and access resource within the assigned geography
- Partners with HUB services, specialty pharmacies, infusion providers, and internal stakeholders to support patient access and continuity of care
- Maintains accurate and timely documentation in approved systems
- Ensures compliance with all regulatory, privacy, and company requirements
- Identifies and appropriately reports adverse events, product complaints, and privacy incidents
What they require
- Bachelor’s degree in nursing, social work, or a related healthcare field preferred
- RN, Social Worker, or equivalent healthcare experience preferred
- 8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination
- Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred
- Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials)
- Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teams
- Strong communication, organizational, and problem-solving skills
- Ability to work independently in a field-based environment
- Ability to operate effectively in a dynamic environment requiring responsiveness and adaptability
- Ability to travel extensively within assigned geography (up to 50–80%)
- Flexibility to support patient and provider needs outside standard business hours, including evenings, weekends, and holidays as required
- Ability to respond to time-sensitive patient access and treatment coordination needs in a compliant and professional manner
- Demonstrated accountability and sound judgment in managing urgent or complex patient situations
- Maintains a patient-first mindset during critical treatment milestones, including therapy initiation, infusion scheduling, access challenges, and treatment interruptions
Benefits
- 401(k)
- PTO
- dental/vision
Dyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases. We are developing therapeutics that target muscle and the central nervous system (CNS) to address the root cause of disease. The company is advancing clinical programs for Duchenne muscular dystrophy (DMD) and myotonic dystrophy type 1 (DM1) as well as a preclinical programs for facioscapulohumeral muscular dystrophy (FSHD) and Pompe disease. At Dyne, we are on a mission to deliver functional improvement for individuals, families and communities. Learn more at https://www.dyne-tx.com/ , and follow us on X , LinkedIn and Facebook .