Dutch Speaking Zalando Customer Expert
- Role
- Support
- Experience
- Entry level
- Employment
- Full-time
Open to GR only. Set where you work from to check your eligibility.
No BS summary
Dutch-speaking customer support role for a leading European retail brand (Zalando) based in Greece; requires native/fluent Dutch and a valid EU passport. Remote work within Greece with a full relocation package. Role focuses on post-purchase support, order inquiries, returns and product/styling guidance.
Optional languages
Dutch Speaking Zalando Customer Expert
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class opportunities across Europe. We pride ourselves on our bespoke approach to career development, helping professionals secure rewarding international roles in the most vibrant hubs, including our popular selection of jobs in Greece.
Job Overview
We are looking for a dedicated professional to join a global fashion leader in the Retail (Online & Offline) industry. This Dutch Speaking Zalando Customer Expert position in Greece offers a unique opportunity to build a career in a fast-paced environment while enjoying the Mediterranean lifestyle through one of the most exciting Dutch-speaking jobs currently available.
Key Responsibilities
Deliver premium customer service experiences for a leading European retail brand, ensuring high satisfaction for every interaction. Manage order inquiries, returns, and fashion-related troubleshooting via phone, email, and live chat. Provide expert guidance on retail product features, styling, and sizing to enhance the customer journey. Maintain a deep understanding of the Online and Offline retail landscape to solve complex post-purchase issues efficiently. Collaborate with international teams to ensure consistent brand voice and service quality standards. Process customer data with high accuracy to streamline the retail supply chain experience. Uphold the reputation of the industry through professional, empathetic, and efficient communication in Dutch.
Requirements
Native or fluent Dutch (spoken and written). Valid EU passport (mandatory). Strong interest in the retail, fashion, or E-commerce industry. Excellent communication skills with a customer-centric mindset. Proficiency in computer navigation and multitasking in a digital work environment. Previous experience in retail or customer support is a plus but not strictly required.
Benefits
What We Offer
Competitive Monthly Salary. Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary). Monthly Performance Bonus included. Fully Paid Relocation Package (flight, transfer, hotel). Fully Paid Training programs for your professional growth. Private Health Insurance coverage. Endless opportunities to network within the international community of jobs in Greece.
Life in Greece
Embrace the unparalleled lifestyle that comes with our Dutch-speaking jobs in Greece. Beyond the professional growth, Greece offers a sun-drenched climate, iconic historical landmarks, and a vibrant social scene that makes every day feel like an adventure. Living in Greece allows you to immerse yourself in a culture known for its warmth and hospitality.
With our comprehensive relocation package, starting your new chapter in Greece is seamless. Enjoy Mediterranean gastronomy, explore breathtaking islands, and experience a high quality of life that is truly unique to Greece. We are proud to support your transition into this rewarding Dutch Speaking Zalando Customer Expert position in Greece.
How to Apply
Ready to take the next step in your career? Join one of the most sought-after Dutch-speaking jobs in the industry. Click 'Apply Now' to submit your CV and let the team at Mercier Consultancy Group guide you toward your new life in Greece. We look forward to hearing from you!
What you'll do
- Deliver premium customer service experiences for a leading European retail brand, ensuring high satisfaction for every interaction.
- Manage order inquiries, returns, and fashion-related troubleshooting via phone, email, and live chat.
- Provide expert guidance on retail product features, styling, and sizing to enhance the customer journey.
- Process customer data with high accuracy to streamline the retail supply chain experience.
- Collaborate with international teams to ensure consistent brand voice and service quality standards.
What they require
- Native or fluent Dutch (spoken and written).
- Valid EU passport (mandatory).
- Strong interest in the retail, fashion, or E-commerce industry.
- Excellent communication skills with a customer-centric mindset.
- Proficiency in computer navigation and multitasking in a digital work environment.
- Preferred: Previous experience in retail or customer support.
Benefits
- 2 Extra Salaries Per Year (13th and 14th salary).
- Monthly Performance Bonus included.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Fully Paid Training programs for your professional growth.
- Private Health Insurance coverage.