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Mercier Consultancy Group

Dutch Speaking - Werk voor een betaalsysteem

RemoteBulgaria, Greece, Netherlands +2 more onlyArchived
Published
Role
Support
Employment
Full-time
Salary not disclosed
Check eligibility

Open to BG, GR, NL, BE, ES only. Set where you work from to check your eligibility.

No BS summary

Dutch-speaking customer support for a payment system in the FinTech sector, based in Bulgaria. Requires fluent Dutch, EU passport, and professional English. Interest in FinTech and remote work ability are key.

Required languages

Dutch fluentEnglish professional

What you'll do

  • Provide high-quality support to Dutch-speaking users regarding advanced digital payment platforms and FinTech applications.
  • Manage secure account verification processes and resolve complex transaction-related inquiries with precision and care.
  • Educate clients on the security features and innovative functionalities of the company’s proprietary payment systems.
  • Collaborate with international FinTech teams to ensure seamless service delivery and high customer satisfaction ratings.
  • Maintain detailed documentation of user interactions and escalate technical issues to the specialized FinTech product development departments.
  • Stay up-to-date with evolving digital banking regulations and industry trends to provide the most accurate assistance.
  • Contribute to the continuous improvement of the client experience by identifying recurring issues within the payment ecosystem.

What they require

  • Native or fluent Dutch (spoken and written) is strictly required for this position.
  • Valid EU passport (mandatory) to ensure smooth relocation and employment eligibility.
  • Professional proficiency in English, as this is the primary language used within our internal international FinTech workspace.
  • Strong interest in financial technology, digital payment systems, and e-commerce innovations.
  • Excellent communication and problem-solving skills, with a focus on delivering premium client support.
  • Ability to thrive in a remote work environment while staying connected to the team in Bulgaria.

Benefits

  • Competitive Monthly Salary
  • Fully Paid Training on cutting-edge FinTech payment technologies
  • Health Insurance coverage
  • Fully Paid Relocation Package (flight, transfer, hotel provided upon arrival)
  • Monthly Performance Bonus to reward your commitment and excellence
  • And Much More, including career advancement paths in the thriving jobs in Bulgaria market.
Recruitment And Business Process Outsourcing
Salary not disclosed