Dutch Speaking - Technical Customer Service Agent

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities and finding the perfect match for professionals seeking high-impact roles, such as our current Dutch-speaking jobs in Bulgaria. Job Overview We are looking for a tech-savvy professional to join a global leader in the consumer electronics industry. This Dutch Speaking - Technical Customer Service Agent position in Bulgaria is the perfect role for someone who is passionate about innovative technology and excels at providing world-class technical support to customers in their native language. Key Responsibilities Provide high-quality technical assistance to customers regarding the latest consumer electronics devices. Troubleshoot hardware and software issues efficiently via phone, email, and chat. Maintain deep knowledge of current product lines to offer precise technical guidance. Ensure customer satisfaction by delivering professional, empathetic, and solutions-oriented interactions. Document all customer inquiries accurately in the CRM system to track trends in consumer electronics feedback. Collaborate with internal technical teams to escalate complex product queries when necessary. Participate in ongoing training sessions to stay updated on new product launches and emerging technology. Requirements Native or fluent Dutch (spoken and written) is mandatory for this role. Valid EU passport (mandatory for employment in Bulgaria). Strong technical aptitude with a genuine interest in consumer electronics. Excellent communication and problem-solving skills in a high-paced digital environment. Previous experience in technical support or customer service is a significant advantage for this Dutch Speaking - Technical Customer Service Agent position in Bulgaria. Benefits What We Offer Competitive Monthly Salary. Fully Paid Training on the latest industry technologies. Comprehensive Private Health Insurance coverage. Fully Paid Relocation Package (flight, transfer, and initial hotel stay) to support your start in Bulgaria. Attractive Monthly Performance Bonus based on your commitment to excellence. An exciting remote work environment while still belonging to a vibrant professional community. And Much More, including career progression opportunities within the group. Life in Bulgaria Choosing to work in Bulgaria offers an incredible balance between professional growth and a high quality of life. Bulgaria is a hidden gem in Europe, boasting a rich cultural heritage, diverse landscapes ranging from the Black Sea coast to stunning mountain ranges, and a wonderful climate that allows you to enjoy life to the fullest. Jobs in Bulgaria are increasingly sought after due to the country's vibrant social scene and friendly local community. With our all-inclusive relocation package, settling into life in Bulgaria is a seamless experience. You will find that the cost of living in Bulgaria is highly attractive, allowing you to enjoy excellent local cuisine, modern amenities, and a rich nightlife. By pursuing one of our Dutch-speaking jobs in Bulgaria, you are setting yourself up for an unforgettable European experience in a country that continues to surprise and delight expatriates. How to Apply If you are ready to take the next step in your career and join a dynamic team in the consumer electronics sector, we want to hear from you. Click the "Apply Now" button to submit your CV and start your journey with Mercier Consultancy Group. We look forward to reviewing your application!