Dutch-speaking Customer Service Agent (Singapore Airlines, Athens)

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities through our expertise in the global aviation sector, ensuring a seamless transition for professionals seeking high-impact roles. Job Overview We are currently seeking a motivated professional for the Nederlands Sprekende Klantenservicemedewerker Singapore Airlines position in Greece. This is an exceptional opportunity to join a world-leading airline in the aviation industry, offering a vibrant career path in the heart of Athens, one of our most popular locations for Dutch-speaking jobs. Key Responsibilities Deliver premium customer service for Singapore Airlines passengers, maintaining the highest standards of the aviation industry. Assist travelers with flight bookings, modifications, and inquiries regarding ticketing and baggage policies. Address passenger concerns with professionalism and efficiency, ensuring a positive experience for every customer. Provide comprehensive support in Dutch to ensure clear communication and passenger satisfaction. Navigate complex airline software and booking systems to ensure accurate data entry and transaction processing. Collaborate with international teams to troubleshoot flight disruptions and provide effective, timely solutions. Maintain in-depth knowledge of airline protocols to serve as a brand ambassador for Singapore Airlines. Requirements Native or fluent Dutch (spoken and written) is strictly required for this role. Valid EU passport or work permit allowing for employment in Greece. Proven passion for the aviation industry and previous customer service experience. Strong digital literacy and ability to master technical airline reservation platforms. Excellent communication skills, with a focus on empathy, patience, and problem-solving. Commitment to relocating to Athens for one of the most exciting Dutch-speaking jobs in Europe. Benefits What We Offer Competitive Monthly Salary reflective of the aviation industry standard. 2 Extra Salaries Per Year (13th and 14th salary), significantly boosting your annual income. Monthly Performance Bonus linked to service quality and KPIs. Fully Paid Relocation Package including flight to Athens, taxi transfer, and initial hotel accommodation. Comprehensive, fully paid training program to ensure your success in the aviation sector. Private health insurance and additional social security benefits. Access to one of the most reputable Dutch-speaking jobs in Greece with room for professional growth. Life in Greece Living and working in Greece offers a unique blend of ancient history, Mediterranean sunshine, and a modern lifestyle. As you settle into your role in Athens, you will discover why our candidates thrive in Greece, enjoying the vibrant local culture, stunning coastlines, and a welcoming community that makes these Dutch-speaking jobs so desirable. Beyond the career opportunities, Greece provides an unmatched quality of life with world-renowned cuisine and a relaxed, outdoor-focused atmosphere. By joining our team for this position in Greece, you are choosing more than just a job; you are choosing an adventure in a country that balances professional excellence with unparalleled leisure. How to Apply Are you ready to elevate your career with this exclusive aviation opportunity in Athens? Click Apply Now to submit your application and join the Mercier Consultancy Group network today. We look forward to helping you embark on your next journey.