Dutch Reservations Agent
- Role
- Support
- Employment
- Full-time
Open to GR, NL, BE only. Set where you work from to check your eligibility.
No BS summary
Dutch-speaking reservations/customer-service agent supporting Booking.com operations; must be fluent in Dutch. Willingness to relocate to Greece required; free accommodation and relocation package provided. Customer-facing role via phone, email and chat; experience in customer service preferred.
Core skills
Required languages
Optional languages
Mercier Consultancy Group is seeking a Dutch Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment. Key Responsibilities Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat. Provide accurate and comprehensive information about properties, prices, and Booking.com policies. Manage booking amendments, cancellations, and special requests efficiently. Resolve customer inquiries and issues promptly and professionally to ensure a positive experience. Keep detailed records of customer interactions and bookings using Booking.com's reservation system. Collaborate with team members to achieve high standards of customer service and satisfaction. Requirements Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus. Experience in customer service or related roles is preferred. Strong communication and interpersonal skills. Ability to handle challenging situations calmly and effectively. Willingness to relocate and adapt to life in Greece. Positive attitude towards learning and professional growth in a multicultural setting. Benefits Fully Paid Relocation Package Competitive monthly Salary Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...
What you'll do
- Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat.
- Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
- Manage booking amendments, cancellations, and special requests efficiently.
- Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
- Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
- Collaborate with team members to achieve high standards of customer service and satisfaction.
What they require
- Fluency in Dutch (spoken and written) is essential.
- Preferred: proficiency in English.
- Preferred: Experience in customer service or related roles.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations calmly and effectively.
- Willingness to relocate and adapt to life in Greece.
- Positive attitude towards learning and professional growth in a multicultural setting.
Benefits
- Fully Paid Relocation Package
- Free accommodation
- Competitive monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year