Dispatch & Escalations Supervisor
- Role
- Support
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Hands-on remote supervisor for an escalations team handling critical roadside assistance and transportation issues. Must lead experienced specialists, coach the team, manage escalated calls and high-priority cases, and work from anywhere in the US.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.
At HONK, our Escalations Team is where the most complex, high-impact situations get resolved. As the Escalations Supervisor, you’ll lead a team of experienced specialists responsible for managing critical service issues, negotiating with service providers, resolving complex transportation and roadside assistance challenges, and ensuring exceptional outcomes for our clients, customers, and provider network. This is a hands-on supervisor role where you’ll balance coaching and developing your team with actively stepping in to manage escalated calls, high-priority cases, and operational challenges in real time. You’ll partner closely with Operations leadership to drive service excellence, maintain operational consistency, and support new initiatives while helping your team perform at its best in a fast-paced, high-volume environment.
What you'll do
- Lead a team of experienced specialists responsible for managing critical service issues
- Negotiate with service providers
- Resolve complex transportation and roadside assistance challenges
- Ensure exceptional outcomes for clients, customers, and provider network
- Coach and develop the team
- Actively step in to manage escalated calls, high-priority cases, and operational challenges in real time
- Partner closely with Operations leadership to drive service excellence
- Maintain operational consistency
- Support new initiatives
- Help the team perform at its best in a fast-paced, high-volume environment
What they require
- Hands-on supervisor role
- Ability to balance coaching and developing a team with actively managing escalations
- Ability to work in a fast-paced, high-volume environment
- Remote work from anywhere in the US
Benefits
- Remote-first company
- Collaboration and flexibility
- Team members can thrive from anywhere in the US
- Inclusive environment
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.