Director, Procurement Governance & Systems – Operations

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. JOB DESCRIPTION SUMMARY The Director, Procurement Governance & Systems – Operations leads the day-to-day administration, performance, and continuous improvement of Greystar's procurement governance infrastructure. Procurement Governance & Systems includes end-to-end Source-to-Settle (S2S) process as its core operational responsibility. S2S is comprised of two halves: Upstream Functions (Source-to-Contract), which include supplier compliance, bidding, and contract management; and Downstream Functions (Procure-to-Pay), which include procurement/purchasing, invoice processing, and payments. This role operates as a force multiplier for the Senior Director, ensuring governance infrastructure runs reliably at scale while proactively identifying and implementing efficiency gains, process enhancements, and system optimizations as business needs evolve. The Director will partner closely with Energy & Sustainability Services (ESS), Finance/Accounting, Treasury, Legal, Risk, and regional operations teams across the entire company to keep governance infrastructure audit-ready, efficient, and customer-service oriented. JOB DESCRIPTION KEY RESPONSIBILITIES Upstream Functions (Source-to-Contract) Own day-to-day administration of Upstream S2S functions — supplier compliance, bidding, and contract management — ensuring consistent, reliable operation across regions and business units. Supplier Compliance: own operational execution of the Supplier Compliance Program, including maintenance and enhancement of the supporting SOP, the Supplier Performance Agreement (SPA), Ts&Cs and supplier-facing onboarding forms across the company. Supplier Compliance: manage the supplier credentialing and monitoring ecosystem in partnership with NetVendor and related third-party risk platforms; lead compliance workstreams against regulatory deadlines and resolve non-conformance issues. Supplier Compliance: support ongoing supplier ESG/emissions data collection (e.g., Scope 3) in partnership with related teams, ensuring methodology aligns with GHG (Greenhouse Gas) Protocol standards and platform capabilities. Bidding: administer and continuously improve bid management processes and tools, ensuring bidding activity is consistently documented, auditable, and aligned to sourcing policy. Contract Management: oversee contract lifecycle administration — repository management, key-term tracking, renewal/expiration monitoring, and compliance with contracting standards — partnering with Legal where needed. Monitor Upstream process performance, proactively identifying inefficiencies or gaps and driving enhancements to improve speed, accuracy, and user experience. Downstream Functions (Procure-to-Pay) Own day-to-day administration of Downstream S2S functions — procurement/purchasing, invoice processing, and payments — ensuring consistent, reliable operation across regions and business units. Administer procurement/purchasing workflows and system configuration, ensuring policy compliance and a positive user experience. Oversee invoice processing performance, partnering with Accounts Payable and Finance to resolve exceptions, reduce cycle time, and maintain accurate audit trails. Monitor payment processing and controls in partnership with Treasury/Finance, ensuring accuracy, timeliness, and compliance with internal controls. Monitor Downstream process performance and system health, proactively identifying inefficiencies, bottlenecks, or gaps and driving enhancements to improve speed, accuracy, and user experience. Partner with technology and platform teams to scope, prioritize, and implement system configuration changes, automation opportunities, and process improvements as business needs evolve. Systems, Tools & Operating Model Oversight Maintain and evolve procurement governance policies, standards, and processes spanning both Upstream and Downstream functions, reinforcing the function's role as governance and oversight — distinct from transactional procurement. Maintain current-state process documentation and training materials across the S2S lifecycle, ensuring they stay accurate as enhancements are introduced. Manage tools and platform administration including the supplier management platform transition and ongoing enhancements. Oversee related portfolio visibility tools, partnering with the OPO (Operations Processes and Optimization team) on SOP updates and cross-functional compliance. Serve as a point of escalation for supplier and contract disputes, driving issues to resolution and documenting root cause and corrective actions. Support headcount and resourcing analysis across the initiative portfolio, identifying capacity gaps and recommending resourcing or process solutions to the Senior Director. Develop internal communications, training materials, and enablement content for governance programs, systems changes, and supplier-facing processes. Own governance and administration of existing and future procurement programs — including the Diverse Supplier Program and other enterprise-wide procurement initiatives as they are introduced — ensuring each program is administered consistently, auditably, and in alignment with broader S2S governance standards. BASIC KNOWLEDGE & QUALIFICATIONS 5–8 years of relevant experience in procurement, supplier risk/compliance, or enterprise governance program management. Demonstrated experience administering and optimizing large-scale ERP/procurement systems spanning Source-to-Contract and Procure-to-Pay processes in a steady-state operating environment. Working knowledge of supplier compliance, third-party risk management, and credentialing platforms Familiarity with bidding/sourcing processes and contract lifecycle management practices. Experience operating across multiple regions/geographies with sensitivity to local regulatory and operational nuance. Proven ability to manage multiple concurrent initiatives and shifting priorities in a fast-paced, matrixed enterprise environment. Strong written and verbal communication skills, including experience preparing materials for senior leadership and steering committees. Bachelor's degree in business, supply chain, finance, or related field, or equivalent professional experience. SPECIALIZED SKILLS Systems thinking — able to map policy-to-platform alignment and anticipate impacts across Upstream (Source-to-Contract) and Downstream (Procure-to-Pay) functions. Strong cross-functional influence without direct authority; skilled at aligning ESS, Finance, Treasury, Legal, and regional teams around a shared roadmap. Comfortable balancing steady-state operational rigor with a continuous-improvement mindset; able to translate operational feedback into a practical enhancement roadmap. Detail-oriented program and supplier management skills, including SLA/metric design and non-conformance resolution. Customer-service orientation toward internal stakeholders and suppliers, reinforcing governance as an enabler rather than a barrier. Self-sufficient and resourceful; able to operate effectively amid resource constraints while maintaining program momentum. #LI-RS1 The salary range for this position is $100,000 - $140,000. Additional Compensation : Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions : In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. This position may be performed remotely anywhere within the United States except the state of Alaska. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com. ANTICIPATED CLOSING DATE September 13, 2026 This date may be subject to change due to evolving business needs.